Lane Bryant — Local services in Orland Township

if zero stars were an option... customer service does not exist at this location. had a horrible experience this evening. I had gone to this location for a quick in and out purchase. had grab said items within minutes of entering store. never once being approached by an associate. I continued to stand at register for approx. 5 min still no one came to ring out my items. moments later an associate walks past me asking if ive been waited on i reply no she then walks in back letting other know there is a customer waiting by register... i then continue to wait another 3 minutes... i look at another associate that had been folding clothes at the front of the store that had been ignoring my presence the entire time id been there i then made myself known and asked if she could ring out my items was given no response so i left my items at the counter. i am sadden and displeased by the lack of service let alone customer service this lane bryant location "provides" DO NOT RECOMMEND THIS...

I just visited Lane Bryant in the Orland Park Mall and had an exceptional experience, thanks to Joyce! From the moment I walked in, Joyce was amazing — she greeted me with a warm smile and truly went above and beyond to make sure I found exactly what I needed. Her patience was incredible; she took the time to understand what I was looking for, offering helpful suggestions without ever making me feel rushed.

Not only was Joyce knowledgeable about the products, but she was also kind, courteous, and attentive throughout the entire shopping experience. It’s rare to find someone so genuinely committed to providing excellent customer service. I left the store feeling confident in my purchases, and it’s all thanks to her!

If you’re shopping at Lane Bryant, be sure to ask for Joyce — she’s simply the best! I'll definitely be returning for more...

Went in there to look at bras, had just left Torrid and have never shopped in either place for bras. I felt over whelmed after leaving torrid. Asked for a bra fitting and Amy helped me out. She didn’t get my size quite right in the beginning but it definitely helped get us started, so after trying on a couple of bras i ended up purchasing two bras. I felt comfortable with Amy and she went above and beyond to help me out.” and left feeling really good about my purchase. I purchased two bras from the clearance section and plan to go back but this time i will look up sales before heading there because two days after my purchase, the clearance items went buy one...