Bloomingdale's — Local services in Orlando

My boyfriend received an All Saints shirt as a gift and the person who got it for him gave him the Order Number to exchange for a size down. He currently had a Medium and needed a Small, whether they had it in stock in store we were willing to order online. We entered bloomingdales and told Patricia and another lady that we want a size down, it’s too big and we have an Order Number. we gave them the Order Number and they automatically did a return and said since we did it with Klarna it will go back as a refund and how would we like the receipt, Patricia stood next to the lady and i told her we asked for a size down we dont need a return. so itll be an exchange, they both said “oh an exchange?” and Patricia stated “do u see any merchandise here?” and put her hands behind her showing the countertop. She also stated it was only returns and no exchanges yet the list of services that they do was behind her that states RETURNS AND EXCHANGES. I told her we told them when we walked in we wanted a size down which was an exchange, we never said we wanted a return. Patricia was not willing to help us with an exchange online and sent us to All Saints where they did the same process Patricia could have done. Patricia was very rude towards us and we were not happy with the service. The lady at All Saints was also not pleasant, we told her we want a size down and she immediately stated she does not have it in stock, we told her we can order it. she processed the order before returning our previous order and said “oh i need to return first” and we stated yes we said we would like to exchange it and size down.. we’re not paying for it now we just want an exchange. The overall experience was unpleasant and nerve wrecking , the amount of employees who have horrible service and cannot understand what a customer is asking for is insane. I did not get the ladys name in the All Saints department but it was 12/31/23 at 11:40AM. the 2 ladys in the bloomingdales services department was around 11:30AM 12/31/23 and i only caught...

I have never regretted stepping foot into an establishment more, I did not anticipate being abruptly dismissed by the sales associates, presumably because I live in the area and had casual clothes on. Especially given the state the retail industry is in. I don’t have the middle aged woman working at the Dior/Clinique counters name, she failed to greet my mother and I, however greeted the seemingly well off older couple who approached her counter after us. This woman refused to make eye contact, leading me to directly approach her and ask for what I called a “sample” of Baccarat Rogue 540, mentioning that I was ready to buy, she was quick to correct me, apparently I meant a “tester”. She continued to ever so slightly correct how I pronounced other perfumes, such as YSL’s Mon Paris. I am very even tempered so I observed the cold tone right away, but wanted both perfumes enough to deal with this woman. She then proceeds to tell my mother and I that she is out of both of the perfumes, even though I am quite literally staring at 3 physical boxes of Mon Paris. We start to ask her why we can’t have one of the boxes in front of us, when she tells my mom that Baccarat Rogue is $300 in a snappy tone, my mother simply says she isn’t worried about the price and she turns her back on us, fingers up in the air, tells her to “hold on” and takes care of the couple I mentioned earlier. We walked away and will never return to a classicist, unprofessional environment such as this. The employee should be ashamed of herself for being judgmental, superficial and vain, perhaps a refresher guest experience course? Working as a manager in the hospitality industry I would never allow that conduct to be displayed towards anyone, not only is it morally wrong but one employee has the capacity to turn a high spending consumer off from a brand for life. Don’t step foot in here unless you appear like you just valeted...

I purchased a leather sectional at the Orlando, FL Bloomingdale's store in December of 2020. It was explained to me the item was on back order and would not ship from overseas until March 2021. March 2021 came and went and the shipping date was moved 3-5 times until it finally shipped in July 2021 (4 months post the expected date). I followed the directions emailed to me and scheduled my home delivery date to 7/21/2021. I received email confirmations and automated calls that my date was confirmed. Closer to my date; I received additional confirmation for my delivery window (2:45pm-4:45pm). On the day of my delivery, I received a text message that my item was being delivered today and a link to watch the delivery truck via a live map. At 3:49om I received an additional text message stating my delivery was en route. 10 minutes later, I received an email stating my delivery was rescheduled to Friday 7/23/2021. No one contacted me; they rescheduled without speaking to me and without a reason. I personally spoke to a Bloomingdale's rep at the Orlando store who confirmed by looking at my account that there was no notes put in my account as to why my delivery date had been moved. This has been the most disappointing, inconsiderate experience I have ever had from a retail store. Especially one held in high regard such as Bloomingdales. I spent thousands of dollars for this sectional and to be treated this way is unacceptable. I moved my entire day around to account for the delivery to be done on 7/21 and it was moved at a whim to 7/23 without consulting me to see if I was even available on that day. False commitments were made on behalf of Bloomingdale's and I truly hope I am contacted immediately to have this...