NightRider Jewelry — Local services in Orlando

Waited over a month and then received a ring that looked like it was in rough shape. There was no certification of authenticity which concerned me. Wore it on day one and it turned my finger green. So I called Shane Clare who said they don't do letters of authenticity and told me my finger will stop changing colors in a few days. We get off the phone and both his excuses on why my finger is turning colors and the certification of authenticity did not bring me comfort. I called a second time to share my dissatisfaction for the Ring and had to leave a voicemail. In the voicemail I stated concerns and asked for options regarding getting it all gold instead of silver in hopes of having a ring that won't change my fingers color. I received no call back. So on day 6 since receiving the Ring (return policy states 30 days to be eligible for refund and returns) I went to the store in millinia mall in Orlando to share my concerns in person. The associate at the desk said the ring does not look like it should after only 6 days and total wear time around the house being about 6hrs total. He said the ring looked like it had been worn roughly for over a month (my fiance and I agreed). He said we had to wait for Shane to do a refund. So while we waited for 20 min for Shane he kept polishing the ring and he made it shinier than it ever looked since receiving it. First Shane says that it looked like that all scratched up and worn looking because it's made by hand "and it's impossible to be perfect crafting by hand. I told him for the price I paid I wanted better quality and said I wanted my money back. Well this made another version of Shane come out. Cause he's the one who made commission on the sale he did not want to honor the return policy on day 6 out of 30. He then got whiney and rude to me and to my mother. Made a complaint with the FTC Federal Trade Commission and found 3 other complaints since December 19th for similar circumstances. Shane Clare is a con artist and the jewelry they deliver are not the same quality as advertised in the store and they do not honor their own policy nor stand behind their own product. Instead of trying to make the customer feel happy or content with their multi thousand dollar purchase, Shane Clare made me feel like after less than a week I'm stuck with a Ring that I've never been happy with since day one. Go to a real jewelry store like Kay or Jarrod cause I've never had an issue like this in my life. Shane Clare is a...

A Very Awesome Piece of Jewelry. The craftsmanship in the attention to the details of the lion and the chains that bind it are truly amazing. The ring feels good on my finger and it's not too heavy. It is truly a masterfully crafted piece of jewelry. The sizing is perfect for a slightly below average finger. Customer Service is great. Every time I asked a question about the status of my ring, I received an immediate response. It was really great doing business with NightRider and I wouldn't hesitate purchasing more jewelry from them and I highly recommend checking them out.

I purchased my second ring from NightRider, and once again, the experience has been exceptional. A special shout-out to Rose at the Orlando location — her professionalism, warmth, and knowledge made the process seamless and enjoyable. If you’re considering a bold, meaningful piece of jewelry that combines artistry with quality, I highly recommend checking out NightRider. You won’t be...

An Unforgettable Experience – The Dream Team at Nightrider Orlando! Rose, Tristan, and Tanner are nothing short of phenomenal. From the moment we stepped into the store, they made us feel like part of the Nightrider family — warm, welcoming, and completely authentic. No pressure, no rush — just genuine conversations, expert guidance, and heartfelt patience as we explored options at our own pace.

The jewelry itself is absolutely stunning — every piece a work of art. But what truly sets this experience apart is the team. Their passion for the craft, the story behind each piece, and the people they serve is unmistakable. They know the products inside out, and you can tell they love what they do.

Bravo to Rose, Tristan, and Tanner — a true dream team. We walked away with more than just beautiful jewelry; we walked away with a memory and connection we’ll...