Spectrum Store — Local services in Oshkosh

There’s a woman who works here with thicker glasses that is absolutely useless. When I signed in I was number twelve. Her and another gentleman who was working both finished up helping customers and went on break. Now there’s only two spectrum reps on the floor with a line of twelve people. By the time her and the other employee came off break, I was only at number eight . Instead of helping people waiting in line who were waiting when went on break,she comes off break and helps a guy who was already taken care of that was just waiting for his data to switch over to his new phone. She never once looked to help anyone waiting still. This is the second time being in the store and she’s done something like this. That’s why I remembered who she was. But it’s ashamed how the other two reps stayed calm with everyone in line waiting while their coworkers went on break.Where I’m from, when it’s busy, it means all hands on deck. You don’t leave and go on break while it’s a big line with people waiting. You shorten the wait time up by working as a team. If she’s any type of manager there, she sucks! I think for her it’s a easy paycheck because nobody is complaining except me. And that’s because I had nothing to do but watch how the process of waiting was with over twelve people waiting and only two reps on the floor.. Maybe if corporate sent an observer to sneak in and watch her perform, they’ll see that her performance is definitely under average. I hate to see people avoid work but want to collect the incentives for the work. This is one of the reasons prices are sky high as we speak. Overpaid useless workers are part of the inflation crisis we face. And this lady who works at spectrum is one of them. If I knew her name I would say it but she had no employee...

The bill continues to inflate along with unnecessary services that are hidden in online account information registries. Had paid for 50mb/s then 100gb/s internet speed and got (presumably) 20gb/s or less for over 6 years. Once doing a speedtest and realizing the fault, contacted spectrum, after an hour of waiting, and hours of trouble shooting and being sent to different places no solution was found. Was told it was our router...the one they just gave us. Replaced it, and since then our internet has been hovering around 15gb/s :D. Once the forced switch over to the small cable boxes came it was a nightmare. Two of our boxes have failed, one is still not working and the other ones remote is no longer working. So, the score: 0/2 functioning boxes, 2/2 boxes paid for monthly for their entirety. The inability to compensate for service outages (must be some shady text in the contract) is laughable and considered dishonesty and stealing in day to day life. I, personally, find company reprehensible and their business methods predatory (mostly toward the elderly) in a desperate attempt to stay afloat in times of a la cart service and subscription services. Monopolizing data lines and infrastructure is the only reason a business like this is able to continue. I wouldn't even be upset about their necessity for profit but they seem to have just no regard at all for customers, like zero...

You know it's easy to bash any cable company...and the dish places aren't a whole lot better...but man, it seems like Spectrum and Time Warner before them bend over backwards to tick off their clients, both in the store and when you call in. I'd love to see the State of Wisconsin roll back the tacit monopolies granted to these robber-baron-like cable companies and actually make it a real open market ability to pick your company.

These companies always claim they need market restrictions to recover their investments but those original investments were made 40 years ago. Essentially, the communities at first, and now, the State have been bought-and-paid-for for a couple of generations now.

If these guys were forced to compete in an open market...prices would drop, service would improve and their employees wouldn't be able to just blow off their clients.

It's not just that I spent 45 minutes in their lobby on a Saturday morning to swap out a defective remote. It's also the fact that after 35 years with the guys, you pay over $200 per month for spotty service, internet speeds slower than what you're paying for (until they recognize the ping of the speed test).

I'm sorry but if these clowns weren't crammed down our throats by the State, as the only game in town (sorry ATT, your internet service is not cable fast), these clowns...