Mediacom Communications Corporation — Local services in Ottawa

I would give ZERO stars for Mediacom. The absolute worst customer service, high cost for little value.

Update not sure why the “Mediacom Owner” replied to my review with some boilerplate response asking me to email with details. I couldn’t be any more detailed in my review. I sent them an email only for the last customer service rep who emailed yesterday to reply to my email to the owner. **

Zero accountability at Mediacom. The cable set-top boxes have been an absolute nightmare since April. We get a letter stating that they were going to encrypt the channels and we were required to get set-top boxes for each TV in order to continue getting cable TV. We have had recurring issues with the high definition (HD) channels not displaying properly since the set-top boxes were installed in April. It has taken FOUR technicians to come out to troubleshoot these issues.

We have been overall very dissatisfied with the level of customer service provided by Mediacom. It should not require me to make more than one phone call and several hours with a customer service rep only to be told they need to send out a technician. The last three technicians Cody, Matt and Anthony (who is technician #101432) have been very helpful but we have wasted countless hours with Mediacom. May 28, 2024 was supposed to be a service call regarding our HD issues, and the technician Matt thought he was setting us up with internet!! For the record we were NOT signing up for internet, we already have fiber internet through Surf! Turns out the last customer service representative who was supposed to provide me a QUOTE for bundled internet and TV had actually signed us up for new internet WITHOUT MY CONSENT. Matt the technician canceled the service for us during his visit. I called Mediacom and spoke with a supervisor (Stephanie), who told me she was going to access the phone conversation between me and the rude customer service agent who signed us up for internet. She said she was handling it.

Then a week later the HD went out AGAIN. On June 5, 2024 I wasted an hour and 20 minutes on the phone from 9:30pm until 10:50pm with a customer service rep named "Mae," customer rep number 19-C, who was clueless on how to help. I asked her FOUR times to transfer me to a supervisor. She ignored my requests until she finally said there was an agent free. That person "Michelle" tried to help me and failed, and said she had to send a technician the next day. I was promised a credit on my next statement from both "Mae" and "Michelle" for the HD issues but they wouldn't say how much the credit was. The technician (Anthony) who arrived June 6 did some troubleshooting and said the third set-top box was never registered to our account by Mediacom. How is this the customer's fault? I emailed customer support to complain on June 16 and got a reply that was a weak apology and they stated we were issued credits on our bill.

Imagine my absolute disgust when I get the paper statement in the mail today and discover the credits they issued were a whopping $5.19. Plus the "change order" ie the Mediacom rep who ordered internet without my permission was charged and then removed. I emailed customer care again to express my dissatisfaction at the $5.19 credit. They sent me another apology today 6/18 and offered to give us 7 days of credits. This is still insulting and this should be at minimum a month's service waived, but I have spent WAY too much time and energy on these people. Will be researching other TV providers, perhaps satellite is the...

Mediacom is the absolute worst!!!!! The ladies in the office have always been nice but the morons you talk to on the phone don't care about you. I have been a customer for 19 years but cancelled my account today and will never go back. These jerks raised my already high bill for internet only from $123 to almost $200 a month. Why am I getting screwed when I've had this service for years?

When I called today the guy who clearly hates his job - Erik - wouldn't say anything unless I was talking. Then he would say I was talking over him. I would say go ahead and tell me what you wanted to say and it would be dead silent. I thought he hung up several times and would say "Hello". And he was say he's still there, but that's all he would say. So I would talk and that's when this psycho would start talking. And he kept saying over and over that I was talking over him. What kind of game are you playing at Erik????? He was clearly doing this on purpose. He didn't care on bit about my issue. I have worked in customer service for a long time and this guy should be fired immediately.

I cancelled my service and requested to talk to a supervisor. Erik played more games and finally told me that no supervisors are available and they will need to call me back. No one ever called me back. I don't know how mediacom can possibly stay in business. I found a new provider and talked to a very pleasant lady that clearly knew how to interact with a customer and my new service is over $100 less than Mediacom.

Now let's talk about how crappy their service is. I have a brand new modem router in my house from Mediacom and I have to reset it several times a day. When it is working it's poor quality. Trying to watch Netflix or Amazon Prime is difficult because of the lagging. Reminds me dial up internet from the 90's. Shame on you Mediacom!!! You are a shady company.

I'm still waiting for a call from a...

0 stars. In Ottawa, you are forced to use them. With repeated loss of Internet at my business and several techs coming out each time telling me they fixed the problem (not) the last one told me the feed line from the hub was bad, so he ran a whole new line. No more problems. Now my house has had repeated internet issues. Repeated techs. Now they upsold my wife fiber optic. They came and "installed" it last week. So I checked outside. Same old cable line. No Fiber optic. And we have been without a reliable connection for a few weeks. Its worse every day. I've had it with their deceptive practices of "fixing" problems, speeds less than half of promised, and now with my "fiber optic" install. EDIT Called again. My maintenance tech will be out on the 16th. We called on the 10th and was told they would escalate for the 11th. The install was on the 5th. Was told again, the appointment would be escalated, but that the first call wasn't. Also, side note: This new tech said Fiber Optic is not for residential, and not offered to residential customers, but that their network was Fiber Optic. So we must be mistaken. Nope, the call on the 11th we specifically asked what our connection should be and was told fiber optic. Speeds up to 500gb. Sorry but we have 50. No, 0. No,...