Verizon — Local services in Ottawa

Poor customer service. My daughter and I purchased new phones (an upgrade) from Dakota at the end of July. We were promised promos, mainly why we decided to buy new phones. After asking Dakota several times, she reassured us that our bill would only increase by $10 each. When I received our bill online, after looking it over I discovered that our bill was incorrect. So I called Verizon store and spoke with Jose because Dakota was not in. I think he tried to do his best to help me, but either he wasn’t sure how to handle my concern because he wasn’t familiar with the situation and he wasn’t the sales associate that sold us our phones so maybe he didn’t want to deal with it. I made multiple calls to the store leaving messages for Dakota to call me back, only once did she call me back. She was either conveniently not there or would be gone, even though it was before the time she was supposed to leave for the day. When I did finally connect with her, she was very short with me on the phone. She told me she’d call me right back and that she’d contact her district manager. But nope…..never received a call from Dakota. So finally tired of having to hunt her down I went in to the store, making things very inconvenient for me. So I talked to Jake. Well Jake told me that he is always straight forward and honest with his customers and that he’s not quite sure what happened but that the wrong promo got put into the system. So he went into the backroom and called his district manager (which no customers can ever call btw) Jake came back a few minutes later after making that call and said the district manager is going to fill out this “special form” for our promo and Jake tells me that he will get back to me in a few days, he promises. Well it’s been two weeks and neither Jake or Dakota have called me. Jake said if they couldn’t correct the promo my daughter and I would receive a lump sum of the credit and adjustments that would cover the length of our contract. I’m like oh wow, really? All while thinking to myself what district manager is going to be available right on the spot to talk, but I can’t question anything because I don’t know 100% if he made that phone call or not. But what I do know is, this whole situation has been a nightmare. This has gone on for 1 1/2 months between several calls to Verizon customer care as well. I think I finally may have gotten some things straightened out. Verizon customer care told me our sales associate, Dakota sold us expired promos. Although I didn’t get my promo, my daughter was able to get hers because her trade in amount was different than mine. But I was compensated in another way so I guess I’ll have to be ok with that, even though my bill will be higher now then it would have been with the promo I was promised. I’ve gotten so much mixed information from everyone that my head was spinning. It was like I was a yo-yo between verizon store and Verizon customer care. I think the most upsetting thing about this is that Dakota wouldn’t return my calls, wouldn’t communicate with me or keep me posted about things by at least telling me that she’s doing her best to fix the problem (she gave us misinformation or made an error and doesn’t want to admit it). I honestly think these sales associates (who are very unprofessional) just thought I’d forget about things or let it go. I’ve never had a bad experience with the Verizon store in Ottawa but I can assure you that we won’t be doing business there again, nor will my...

Danishia was the only employee working the day my Dad and I walked in. I was looking to upgrade my phone and possibly get a case. My dad wanted to activate his new phone and get a case as well. He gets a discount through Verizon from his work so he was asking her about that. There was an accessory sale going on at the same time. She said she was doing the math to see which was cheaper, she said their sale was cheaper. I did the math later and found out that was a lie. We ended up buying wireless chargers, my dad got a platform one and I got a stand. When she gave us the options of either one, she said they were the same price for $30. When we got back to the car, I looked at the invoice and found that the stand wireless charger was $10 more than what she told me. I also found out, later that night, that she put me under some plan that was going to cost me an extra $13 a month. I have zero clue on what that plan is and zero memory speaking to her about any monthly plan. I was just happy that I was able to cancel that right away before getting charged. I also wanted to trade in my old phone and she “tried” doing that, but claimed there was some issue and that I would have to do it myself at home. I was counting on that money to lower the cost of the phone. She’s the trained employee, why was she not able to do the trade? The only thing I could think of is because it would lower her commission. She told me not to pay off my new phone in less than six months otherwise she will get in trouble, I’m planning on doing just that to thank her for screwing me over. This is not a corporate store so they just care about their commission, not what’s best for...

I called twice and went into the store twice regarding iPads they had in stock. First visit they straight up tried selling me the top offer most expensive. So not to waste their time I left to call around and do research. I found out they offer a less expensive one at other locations so when I called and asked them if they had it in stock they said yes! Just to come in and we could get it set up. As I waited due to them being busy they informed me they didn’t have it in stock that it’s pre order and again tried selling me the most expensive. They did what they try to do best and scam people to come up to the store just to up sell on the spot. I will go out of my way to visit other stores. They lied about it being in stock. Had they gave me the right info on what I was asking instead of tricking me into wasting my time, I might have made the purchase with them. But all in all they could have been honest...