Joslin's Jewelry — Local services in Overland Park

Before going in today, I would have rated Joslin's 5 stars across the board, specifically for the service Dave Carpenter had provided me. I've purchased my wedding ring and band separately on two occasions with wonderful experiences. Whenever small stones would fall out of my ring, Joslin's would replace them promptly and courteously. I inquired about a wedding band for my husband when I bought mine earlier this year and Dave was kind enough to go over a few bands with me. He told me it would be beneficial for my husband to get sized at Joslin's rather than another store because of their comfort fit bands.

Today (nearly a year later), I brought my husband to Joslin's with me to get sized. I've been telling him for over a year how wonderful Joslin's is. When we got there, there were 3 or 4 other couples being helped by staff. We stood there with our two children for 5 minutes without a single greeting. Finally, after having made eye contact with someone multiple times, "a friend" of Joslin's came over and said he would be happy to show us a few things while we waited. He was kind, brought out the wedding bands we asked for, and was willing to size my husband's finger. He even engaged with my young children and "sized" their fingers. Within one minute, Gary Joslin came over and quickly told my husband and I that he would give us his business card with a website to view more ring options. No hello, no "how are you?," no "how may I help you?"

We were looking at the new Tantalum line (approximately $450 according to the tags on the rings); however, Gary quickly gestured to the other rings and said they ran about $200 or so and would be "more affordable." He sized my husband's finger when his friend told him we were looking to get sized, then left to get his business card with the website written on the back. When I asked about purchasing a ring in my husband's size, Gary said he could order the ring in for us, but that most of the rings in the case were fake rings and for "display" only.

In the few short minutes we spent with Gary, I was completely offended. Not only were we not greeted for 5 minutes with a simple, "We'll be right with you" as they've done with me in the past, we were rushed out of the store and told the wedding bands for men were "fake" and display only. I find this hard to believe as Dave never suggested this when I looked at the rings previously. Additionally, both of my rings were purchased from the case. Am I to believe the women's rings are for sale, but not the men's? I don't buy it. Gary was also quick to suggest the less expensive bands when we clearly were interested in the Tantalum series. Did he presume we couldn't afford the one we wanted?

While I always give the benefit of the doubt, my husband and I couldn't help but wonder if we were treated this way because he's black. Would we have been treated better and provided with actual service had (1) he not been black, (2) been dressed less casual, or (2) I had gone in alone?

I've always recommended Joslin's to my friends and family, but I will no longer recommend them after my experience today. My husband's ring will be...

I was recently gifted my mom's old wedding set and needed to get it resized. I did quick google search and had two criteria: the jeweler needed to be locally owned (no chains or big box stores) and they needed to do all of their work in-house and on-site. I found a store that fit the criteria and took my ring for an estimate. 15 minutes later I walked out incredibly discouraged - they told me that nearly every prong needed to be replaced, that both rings (the engagement ring and wedding band she had soldered together) would need to be re-shanked, and then it would be re-sized and re-soldered. The price tag? Nearly $600! That was significantly more than we had budgeted for resizing and repairing the ring and I was a little broken hearted. I decided to consult the googles once again, and came across Joslin's. I had heard radio commercials before but didn't realize that they also did repair and resizing for rings that weren't purchased at their store. I took my ring in and said nothing about what I had been told at the previous jeweler. The sales consultant took my ring behind the counter to the room where I could actually see the jewelers at work and a few minutes later came back and told me that the prongs look fine, that the back is a bit thin and will probably eventually need a quarter shank on each ring but looked fine for now, and quoted me $70 for the resizing. To top it off? The ring would be ready in 2 weeks. I was THRILLED! I didn't think it could get any better, but when I went to pick my ring up today - 3 days earlier than anticipated! - I discovered it was a tiny bit snug and had been sized a quarter size smaller than I thought we had originally discussed. I was a little disappointed but also realized that though it's a bit snug now, it's also the middle of summer and I'm 6 months pregnant - so once the heat subsides and the kid arrives, it should be just fine. The girl helping me - who happened to be the owner's daughter - grabbed one of the jewelers - who just happened to also be her father and the owner - and they were SO understanding and accommodating. They offered to size it up the quarter size, same day, at no charge. I declined since I'm afraid that once I'm no longer swollen it would then be too large, but the fact that they immediately offered to take such good care of a first time customer who didn't even purchase the ring from their store was amazing. They also said that if at any point I decide that I do want to have it resized, just bring it in and remind them of the circumstances and they'll take care of it. I never in my life thought I'd say "I have a jeweler", but, I have a jeweler, and I will be recommending Joslin's to...

My wife's wedding ring was in need of repair as the prongs were bent so much that the diamond had some wiggle to it.

I took the ring in to Joslin's for repair. The staff was great and gave me a very well explained explanation and options in which to have it repaired. I left it there for pick up on Christmas Eve as to have this under the tree for my wife to open on Christmas Eve as a surprise. She had been pretty bummed out about not being able to wear it for almost 3 months.

Upon pick up Christmas Eve, it was explained that there was an issue with my diamond. Gary Joslin explained eveything to me personally, and explained the error they had encountered. He certainly didn't have to do this, and could have resolved the issue w/o my knowing.

Gary personally stayed after hours on Christmas Eve to make sure I didn't leave his store empty handed w/o my wife's ring. Not only did he come forward with an issue he could have never mentioned, but showed his unprecedented generosity and genuine concern by resolving the issue, and upgrading my wife's diamond at no charge (the $ difference was very significant).

He had it wrapped, and made sure a customer from the street whom had never been in their store; was not only satisfied with the resolution to error, but wasn't left empty handed on Christmas morning. I walked out without spending a dime.

My wife was so astounded, and happy she cried after opening it. Her first word were "It looks bigger." I explained the story, Gary's time, effort, and generosity. Needless to say, my efforts to repair what was broken were rewarded with what she called the best Christmas she can remember.

Gary followed up with a phone call after Christmas to make sure my wife was happy, and thanked me for my business.

I'd heard stories from advertisment on the radio about their exta effort, and honest business practice. Being the cynic I am; I believed the stories were a bit exaggerated. I'm happy to offer my story, and graditude to Gary Joslin, and his staff w/o advertisment charge or embellishment. I've never in my life experienced such service, honesty, and extra effort in any business exchange.

Hats off to you, Gary. Every bit of good will you get is well deserved. I won't shop anywhere else for jewery...