Orman's Furniture — Local services in Overland Park

I recently contacted Orman’s 3 Day Furniture with a courteous and detailed inquiry about having a small, custom mattress made for my Ford Maverick camper setup. I made sure to acknowledge that the 4th of July holiday might affect timing, and I respectfully asked if there was any chance the project could be completed by July 8 — not as a demand, just a hopeful request.

Instead of a polite “We’re unable to accommodate that timeline,” I received a curt and sarcastic email citing their so-called policy: “Your procrastination will not become my emergency!” (Exclamation mark included — which made the tone even more needlessly hostile.)

For the record, I’m a medically retired U.S. veteran. Many of us deal with unpredictable health challenges that impact when and how we can plan things. There was no procrastination involved — just a sincere inquiry made with gratitude and patience. I’ve worked with a shop in Oklahoma City that built a similar custom mattress in just a few hours — and they managed to do it without condescension.

Yes it was a real request for help. I don't know why anyone would go into as much detail as I did as a joke or whatever else your thinking. I hope you realize all I was asking for help with was a mattress not the bed frame set up that I was talking about.

I tried to make that clear in my email yet perhaps that's why you're saying it takes 3 weeks otherwise it still seems like an obscene amount of time to make a mattress. I had someone else do a custom mattress pad in just a few hours time in Oklahoma City a few years ago. I was not asking for a full box spring mattress and I would think most people would understand that if someone was talking about it for a truck camper situation.

Even if Orman’s current schedule can’t accommodate short timelines due to being open just three days a week, that’s fine. But professionalism is not about whether you say yes or no — it’s how you communicate it. A simple, respectful explanation would have been sufficient. The snide tone was completely unnecessary.

To make matters worse, I later noticed that the owner, Tim, had also responded aggressively to another customer who left a one-star review — personally attacking the reviewer and questioning their credibility. That’s not how respectable businesses handle feedback.

If you’re going to advertise around patriotic holidays like the 4th of July, you might start by showing some basic respect to veterans and others who reach out in good faith. I was deeply disappointed — not by the turnaround time, but by the dismissive, ungracious tone.

Unprofessional, unkind, and ironically unpatriotic!

Since Tim wanted to try chastise me just for making a simple respectful request (again I said I would understand if they could not help) I thought I include a screenshot of someone else that had an unpleasant experience here. I very much did convey a bit of my medical hardships and being a disabled veteran but I in no way said it was an emergency or demanded that they help me etc.

I REALLY do not appreciate the put down he...

Update: It's high time I update this review. While I didn't purchase Amish Furniture at Orman's, I did purchase a beautiful dark brown leather couch which we absolutely love!!! It feels nice to touch, sits just the way we ordered and expected, and looks terrific! I admire it every time I enter the room. Thank you Orman's for the unforgettable shopping experience and a couch built to last a lifetime. I'll be back!

It looks like Google removed the reviews I referred to below.

Original Review: I'm really glad I didn't read the reviews prior to my visit today because I would have missed out on a world of great information. The variety of reviews show how people have different expectations and how those expectations outweigh others. For me, shopping at Orman's was a very different experience in many ways and I will outline them for you below.

First, I found Orman's 3-Day Furniture online because I was looking for Amish built furniture that I could see and touch. Among other high-end furniture, the store features a huge selection of furniture from various Amish builders. The builders have a slightly different niche to what they do ranging in hinges, slides, hidden compartments, wood type, finishes, etc.

Second, we were met at the door by the owner who was happy to help us locate the different speices used, and stain colors to fit our needs. Since my need is a custom request, he drew up a sketch of what we're looking for and will send it on for a quote to one of his builders.

Third, I learned more about furniture in 30 minutes than I'd learned in my unfortunate 100's of hours shopping for furniture at local competitors over the last 30 years. Oh my!!

Fourth, I wanted to buy something from his floor at a good savings (the store is closing) but because of a few concerns I'd mentioned he highly recommended that we special order. His reason was that very easily there are some specific changes that could be made that would meet my need exactly.

Did you read that right? This guy didn't want to just sell me furniture, but he wants to sell me furniture that will make me happy for years to come.

My synopsis on Orman's Furniture is that this guy has done well for himself, and he's trying to close the business so he can retire and enjoy some fun and perhaps a hobby or two, but Orman's IS his hobby and what he loves to do; furniture and making people happy with their furniture for years to come.

I HIGHLY suggest checking out Orman's if: You are in the market for high-end furniture *Want stylish and statement pieces *Don't require fancy building aesthetics that cause cost to rise *Desire to understand that there are options to furniture that can make a difference *Want the above for no added cost

If I end up buying at Orman's I'll update my review on my experience...

Hidden Gem! Don't let the outside of the store deter you from going inside. We were looking for a new dining room table and chairs and were tired of cookie-cutter designs and poor workmanship of the retail chains. Orman's has quality pieces and so many customizable options! We special ordered a white oak quarter sawn table made by the Amish and then the owner, Tim Orman, worked with us to mix a custom stain so we could get just the right color we wanted. This was a lengthy process with the finishing company, but Tim was invested in us getting exactly the color and look we wanted. We also found side chairs that we had custom stained and upholstered. They turned out beautiful! Delivered and set up right before the holidays, as promised. Even found some outdoor Adirondak chairs to go around our firepit while we were there! Tim is the most knowledgeable person in the furniture business that we have ever met. You will not be disappointed in what...