Overland Tv — Local services in Overland Park

As with all electronic things that break down, I take what I see and read about what potential problems may be happening and store them away so that when I decide to have a tech visit my home to repair the problem, I have some idea of what they may be talking about.

When I called Overland TV, I told them my Sony TV was giving me 5 red blinks. I wasn't sure where the problem was (Sony is very generic when describing what the blinks could be) but Overland TV told me they could come and check it out. We arranged for a time during the work day (yes, I'd read the reviews about that here) and kept the communication clear about our appointment. No worries.

When Steve got to my home, he was excellent. As he began troubleshooting, I asked questions and he answered them confidently. His reasoning was sound. Unfortunately the problem turned out to be trickier than he thought. It came down to either (1) the motherboard, (2) the T-Comm board or (3) the back light of the TV screen. A new motherboard was put in because it seemed to be the most logical source for the problem. However, after we put it in -- horrors! -- the five blinking lights were still there. Steve correctly figured it was the T-Comm board (because my screen back-light operated flawlessly -- process of elimination).

To be sure, he asked if I'd like for him to come back with the T-Comm board and replace it in my home or if I preferred to have him take the TV. Thinking it best that they troubleshoot everything -- just in case -- I asked him to take the TV to the shop.

A few days later John called to let me know the TV was ready. John, I know you read these reviews. Thank you. Thank you for the work you did on my TV. Thank you for Steve and his superb customer service and listening to me and alleviating in me any nervousness I had with the TV, the TV repair and even the cost. You guys make a tremendous team.

To finish the story, I helped Steve carry the TV back to my family room. He turned it on and viola! The picture was as beautiful as it was when I purchased the TV new. I still had questions. Not only did Steve answer them as patiently and as knowledgeable as he did before, but he also showed me some things I didn't even know my TV was capable of doing!

If you're looking to get your TV repaired, look no further. Overland Park TV is honest, to the point and will work with you to get your TV working right. My TV is working just like new with a couple of programmed improvements that were brought to my attention by Steve because he thought I might want to know.

This was my experience. If I was reading this review, the only other thing I'd want to know about was cost. Did I say they were honest? Listen, they're going to tell you what it's going to take to repair your TV. You make the decision on whether or not you should do it. Better yet, ask them. Be upfront with them. They'll be upfront with you and let you know if it's worth it. Isn't that what you want from any business?

Oh, and before I close, I didn't know them until I met them (John, over the phone and Steve in person). I told Steve I'd write a review of my experience. Steve, I'll say it again: Thanks. And there...

Our TV is having a warranty sound issue, so we asked our warranty company to locate a local repair company. The company the contacted, Overland TV, called us pretty quickly, next day in fact, and we agreed to a time in the late afternoon today, Wednesday, after 4pm, that they would come to our home and look over the TV to see if it could be repaired. My boyfriend was to take time off to be home for their visit.

Let's make this clear - my boyfriend burned VACATION time, to stay home to meet this guy around 4pm on a weekday, because these guys "don't do weekends".

Apparently, sometime around 10am, they called and left a message that they'd had some cancellations this morning, please give us a call, and we might be able to come out even earlier. My boyfriend didn't hear the phone, and didn't think to check for any messages - the agreed time is sometime after 4pm, so he's not expecting a call about an earlier time. He's busy doing stuff around the house. Four o'clock rolls around...my boyfriend checks his phone to make sure he hasn't missed a call from the repair guys to let them in - and sees there's a voice mail with the 10am message. So he calls Overland TV back just to check in with them, and maybe get a finer time frame that they're coming by at this point. "Oh, you should have called us back. We booked over your 4pm appointment and the rest of the day since you didn't call us back. We're not coming. What's another day during the week we can schedule for?"

Wait, whaaaa?! Who DOES that? "Hey, we might have earlier times available than our arranged upon time frame that you've taken off of work for, would you like one? Oh, you're not available at these earlier times? Hey, we'll just cancel your appointment ENTIRELY and NOT CALL YOU TO LET YOU KNOW." Who the heck cancels your appointment time, because you didn't call back to take an earlier time (for THEIR convenience, not yours), and who in their RIGHT MIND doesn't have the COURTESY to let you KNOW they cancelled your appointment?!

"Well, you should've call us back. Your girlfriend said you were going to be there all day." My agreement with them on the phone was not "for all day". I told them 4pm was fine, and if there was a conflict, I'll call them back and reschedule.

My boyfriend told them that he wasn't able to burn another day off to meet them at this point. Basically they told him, "too bad!" and told him to call him back if that changed. Uh, no. We're not taking more time off so they can randomly cancel without telling us again, and then act like it's no big deal. We called back our warranty company and reported what happened, and asked for them to locate another company, with weekend availability, since we don't have an extra day available anymore.

TL;DR : This company doesn't want your business, doesn't understand the basics of scheduling, doesn't understand basic customer service, and doesn't understand that your time is just as precious as theirs. People taking time off work to meet with them is a big deal, but evidently, that's not a a real concern for them. Since that's isn't a concern, but they're shy about sharing that - I'm a helpful gal, I'll share...

Just got off the phone with them after inquiring about getting my 75 inch repaired, after telling them that the screen was broke. I was told that they don't make screen replacements for my tv. Little did he know is I had just gotten off the phone with LG and already confirmed that I could purchase a panel but already ordered and paid for it. Once I told him that I just got off the phone with LG he changed his story to he doesn't do it anymore. Not to mention the first time I called I was hung up on.... said "they couldn't hear me all of a sudden" GLAD I DIDN'T GO HERE IF THEY WILL LIE ABOUT SMALL THINGS WHO KNOWS WHAT ELSE THEY'D LIE ABOUT. GO...