Tyler Trenary Chrysler Dodge Jeep Ram — Local services in Pacific

If you're reading this please DO NOT purchase a car from this dealership. If I could give it negative stars I would. We are trying to contact the attorney general regarding this dealership. If you have any issues with your car please expect to make constant phone calls and contact corporate in order to get any information and even if you get that far, things will not be resolved without you paying out of pocket.

Long story short: they had our car for 6 months, they gave us a new warranty to cover the brand new parts they replaced, our car started having issues again, the new mechanic said the parts they replaced were actually not new but very old and we were told that we would have to pay because the new warranty only covers the brand new parts (that we don't even have). After going through corporate they have agreed to pay for us to get the brand new parts we were suppose to have to begin with BUT the real reason for the issues in the car, they discovered, is a whole different part that has actually been damaging other parts of our car and they never told us about it until now we'll have to pay for that because it's not in the new warranty. Sound crazy? It's because it is!

My husband bought a 2013 Dodge Dart from this dealership the year it came out. Not long after Dave Sinclair bought out this Pacific dealership and then refused to honor our previous contract on our car.

Within the first few years my husband's car started experiencing lots of issues and we would pay to get it fixed at the dealership only for issues to pop up a few months later.

In the fall of 2019 we took our car in again because of lots of issues and we DID NOT GET OUR CAR BACK UNTIL MARCH 2020. Here are the reasons we were given: they had to fire a mechanic, the mechanic they fired put the parts in wrong so they had to redo it, they were waiting on the parts and didn't know what was taking so long and said they'd call and check on shipping (this took weeks), they finally got the parts but they were damaged and had to wait for new parts. As soon as the car was finished they gave us a new warranty to cover the brand new parts they put in.

But once we got our car back after 6 months at their shop issues started up again almost immediately but due to covid we couldn't take our car in so we just didn't drive it unless absolutely necessary. We finally took it in a few weeks ago and the new mechanic said the parts that were causing issues (the new parts they supposedly put in) were actually very used and needed to be replaced immediately. She told us that we would have to pay out of pocket because the warranty only covers new parts and these ones were obviously not new and had over 100 miles one them.

So not only did they LIE to us about the "new" parts they put in, but they also gave us a warranty that didn't cover anything at all.

We contacted corporate who tried to be a liaison between this dealership and us and they asked what we were willing to pay for the new parts. When we told them we weren't going to pay anything because they lied to us and screwed us over, we were told they would talk to them and call back in the next day or two. Fast forward a week, my husband tries calling corporate again and we're told that the dealership will pay for us to get the new parts BUT the part that's actually damaging the engine and turbo charger will need to be replaced and paid for out of pocket. So the part that has been causing this issue all along was never fixed, they just replaced our engine and turbo charger with used ones and the used one got damaged more because the main cause of the issue was NEVER FIXED TO BEGIN WITH.

To top everything off they are refusing to give us a rental. We have a toddler and we need something to drive as we are not always going to the same places.

They refuse to honor their warranty, they are dishonest, they do things illegally and then try to make you pay for it and over all they just don't care. They just want your money and they don't care how...

Buyer Beware I started my search for a New 2017 Ram on Auto trader, like most Americans searching for dealer incentives and driven by prices, I looked some 300 miles from my home. If it's a good deal, then why not? I came across Dave Sinclair's vehicle on Auto Trader for an astounding $29,948.00 for a loaded Big Horn Crew Cab 4x4 SLT, normal price at other dealers was $36k, so I called down to Sinclair's to make sure the vehicle was still in stock. The internet manager, Jane, whom answered the phone was pleasant and easy to work with. She did inform me the vehicle was still on their lot and since we had only 2 days left before the incentives were no longer valid through Dodge, I should make my way to their dealership, sooner than later. As I was starting to figure out a time to drive 6 hours one way I happened to look on their website only to find the exact same vehicle priced at $34,200.00. Keep in mind, Jane had said nothing about the price. So I told Jane we would be down to purchase the vehicle and I had already been pre-qualified through my bank and Dodge, but they would have to honor the $29k price. "Well, I'm sorry but that must be a mistake made by Auto Trader." Jane tells me. "Our price is what is listed on our website." "So what would have happened if I never would have looked at your website and I would have drove all the way to your dealership to buy that vehicle?" I asked. "We would honor our website price." She stated. The reason I tell this story is because I would like everyone who reads this to understand that this looks like a classic Bait and Switch. The pricing stayed the same reduced amount on Auto Trader after I brought the mistake to their attention. Members of Sinclair's staff called Auto trader to adjust the price, or so they told me, but no changes were made to the price until the vehicle was sold. Also, I was informed that AutoTrader had the wrong price for quite a few of Mr. Sinclair's vehicles. The whole process seemed fishy.

After speaking with Jane twice she informed me the dealership would only honor the $34K price tag because it was Auto Traders fault the price was different. Regardless, of who put the wrong price on Auto trader, they are still representing Sinclair's. If a company hires a third party to do their advertising ultimately, the hiring company still has to take some responsibility and to make it "right" when a customer calls them out about it. I made a few more calls to the dealership that afternoon; a few to Dave Sinclair himself. He informed me they would not move on the $34K price tag. I informed Mr. Sinclair about the Auto trader mishap and how false advertising is in fact illegal, but "accidents" do happen and since their key slogan is something to the effect of "we will do everything to make it right-even if its free" I didn't think there would be any issues. However, I was mistaken. Mr. Sinclair told me to wait for his call back and he would get me a "new number," suggesting a lower price than the $34K. So I waited... and waited... and waited some more, realizing I had only a few hours to make sure this deal was going to go through because the Dodge prices were done on 01/31/18. Mr. Sinclair called me back at around 8pm to inform me the truck had sold. (not to my surprise) I guess the fact I had told him and other members of his team that I wanted to buy the vehicle and had pre-approved financing already, truly meant nothing. Mr. Sinclair did offer me another vehicle, "to meet his numbers he was willing to take off $1000.00." However, that vehicle was not what I was looking for so I declined.

The moral of the story is always check into a dealership before you spend your hard-earned money. Good thing I called before driving to see the vehicle!

The advertised price should be the correct sales price. I will be filing a claim with the FTC (Federal Trade Commission), an organization who clearly frowns upon false advertising,...

Wow... Until I encountered this dealership, I always thought company mottos were simply meaningless and decorative artificial quotes that were used to catch the average consumer's attention. Let me tell you, the team at Dave Sinclair truly live by their motto: "If it's not right, we'll make it right!"

I initially had a few minor issues and concerns in regards to the truck I was interested in. They were extremely patient with me and answered all of my questions and reassured me with their extensive knowledge of their product. Ms/Mrs Schroeder (the manager) was extremely helpful and would even call my number personally to answer any questions I might have had and to schedule an appointment to test drive the truck I was interested in. Nowadays, managers only seem to come out whenever the costumer is close to buying a vehicle and there is an issue, which is sad. This was not the case at Dave Sinclair. The manager went above and beyond in order to gain my trust and my business, from the beginning I just felt very comfortable and felt like I could trust her all the way. This for me, is VERY important.

I also felt very comfortable dealing with the salesman assigned to me, Kevin, who is awesome and instantly built some rapport with me (his son is also in the Army and went to Basic Combat Training where I am currently stationed at). It is small details like these that gain my business right away, they assigned someone they knew wouldn't screw me over, in the Army we are all pretty much brothers and sisters, screwing over a fellow battle buddy of his son's would basically be like screwing over his son's brother or best friend, at least that's how I would feel if anyone in my family tried to screw over another soldier.

Anyway, (getting off topic here) Kevin gave me the best deal from the get go. How do I know this? Well, I always shop around before buying a vehicle, no other dealership came even close to the deal Kevin offered me. Except for one dealership, HOWEVER, their truck was a 2WD and NOT a 4x4! I was skeptical at first, so I looked up the VIN and the truck was clean and clear. No damage, no scratches, nothing... This was one of those times where the saying "this is too good to be true" was actually false. The deal was good, and there was no catch, no hidden fees, just good customer service and a deep sense of caring for their customers. EVEN the general manager came out to shake my hand and answer any questions I had, I've never experienced that before at any other dealership.

In conclusion, I am extremely glad I drove two hours in order to visit this dealership. I am stationed in Fort Leonard Wood and the dealerships around the base are sketchy. These guys took care of me and even gave me a military discount along with a military cash rebate, without me even asking! Dave Sinclair is awesome (how many times have I used the word "awesome" already?) and I will definitely be coming back again whenever I need to purchase another vehicle. So if you want the best trade in offer you can get (with no low ball offers like some other dealerships) the best deals on vehicles and the best customer service experience, make sure you come to this dealership first! Trust me, it will also be your last stop! =]

P.S. Make sure you request Kevin, he will take care of you! When dealing with the finance guy, remember to be clear about what you want and don't want with the purchase of your vehicle. Like in any other dealership, ALWAYS check your numbers and make sure everything is good to go in order to avoid any hiccups along the way! If you have any issues (which I highly doubt you will at this dealership) make sure you contact Ms/Mrs Schroeder! She is on YOUR side and will gladly help you out if any issues or concerns arise.

Sorry for the long review! That's how good...