Crowell Pools & Spas — Local services in Paducah

We had been looking to buy an above ground pool for close to a year. i guess i stopped in every pool store in a 100 mile radius of our home. i wanted to make sure we got our bang for our buck with the best deal possible. After comparing pool sizes and different types of installation processes we decided to go with Crowell Pools in Paducah Ky. They are the only ones i found that installs a concrete footer ring with a wedge inside as well as a cover over the sand underneath the liner because there is no perfect filtered sand with out small pebbles the extra sand cover and wedge keeps any type of rubbing to prevent taring of liner. I am probably the worst customer for any business when i walk in the door. My profession is sales and has been for 30 plus years so when i buy i get the chance to reverse the tables. But the staff at Crowell treated me like i try to treat my customers that i deal with. They took the time, on several visits, before i decided to make the purchase to make sure i knew what myself and my family were getting into with this pool purchase. They answered every question not once but several times and spent as much time as i needed them to with us, to assure us that they would be there after the sale and they have been. We just installed our pool this spring 2017. After a wet and cool spring we finally had weather good enough to have it installed. They came out laid out the pool area with us. We got our ground leveling done and they came out and begin the work. Everything went smooth and the pool was up and water running to fill within couple days. Every time each person came out to work on their phase of the project they were professional and we were treated the same. they go over every thing with you from opening the pool and closing and every thing in between. They recommend bringing a water sample at least once a month into the store where its tested for free and if it needs something they know what to give you to fix the problem. Couple Saturday's ago we were preparing to leave for a week on vacation. We were preparing the pool per Crowell recommendations , for a week gone with out attention when the pump motor went out. This was about 6 pm around about an hour after they closed. keep in mind we live 50 miles from Paducah. i called the owner was at a family get together but took my call anyway. Assured me to go ahead and leave and pool would be fixed first thing Monday. Around about 10 am i was all the way in Florida owner text me said my pool was up and running installed a new motor and water looked fine not to worry. If my service continues like it has been and i feel certain it will we plan on having years of no problem pool fun with Crowell as our pool provider.i would recommend Crowell Pools if your looking to take the plunge and buy a pool. The owners and staff are always friendly and helpful every time we talk or visit the store. They have been in business for so long they couldn't be any other way. Thanks to Crowell you have made our grandson very happy and smiles on our faces every time he is in...

The staff at Crowell Pools and Spas are excellent. I bought a used spa from an individual that came with various chemicals. Being my first spa, I had no idea what each chemical was intended for. When I took my water sample in to be tested (free service), I also took all the chemicals so someone could educate me on their individual use. To my surprise, I had almost every chemical I needed to get my spa going. The staff at Crowell Pools and Spas could have easily up-sold me on products I didn't need because they knew I was clueless. Instead, they educated me on the chemicals I already had and gave me a free printout with instructions for each chemical. Crowell also happened to carry the same brand spa that I purchased, and they were nice enough to show me how to use the control panel and change the cartridge. Very good customer service! I will definitely be back for all...

I do not normally write reviews but this company is so unprofessional that I had to share!!! A friend of mine recently bought a pool from Crowell Pools & Spas and has had nothing but trouble with this very unprofessional company. There were lots of issues but the one that bothers me the most is the fact that they went looking in her garage WITHOUT her permission to find tools that they needed to complete the job. I'm sorry but if you have been in business for almost 50 years (according to their website) would you not know what tools might be needed and bring them with you to complete a job?!?!?!? The owners response to the employees entering the garage was that since she hired them to install the pool, they have every right to look for the tools that they need to complete it. Again if you have been doing this for 50 years you should know what you need and...