Michaels — Local services in Paducah

I called and asked if they had any ELF on the shelf left and if I could hold one. They said yes and even asked me if I wanted a boy or a girl and what my name was. The store is an hour away from where I live so that's exactly why I called I didn't want to make a trip for nothing. I get there and they said they didn't have anything on hold and that they didn't have any left. Yes, I called the right store because that's the only Michael's near me. I'm just really disappointed. I love Michael's but their customer service disappointed me it will be a while before I go...

In store was clean and organized. Staff were not helpful. I ordered two 3doodler essential + pen sets for my grand daughters. That's all they wanted. Paid for the order and was awaiting shipping for several days. Next thing you know I'm getting an email canceling my order 10 days before Christmas saying they were out of stock both in store and online. The next day they were available at michaels.com for not $49 a piece but $84 So they canceled my order upped the price. Very unhappy customer very unhappy grand daughters!...

I needed a piece of thin balsa wood and they had plenty in stock. They did however have a LOT of empty shelves. I'm hoping they were just going through a reset and not a reduction in merchandise. In retail we know what happens after that. But, I must say, the associates were VERY professional, courteous, and downright kind. They made me want to start shopping there more. If the store IS going through a reset, I would recommend putting up a sign letting customers know so they don't develop...