iFixGalaxy- Phone, Tablet, Computer Repair — Local services in Palm Bay

I kept this archaic iPhone 5s in a cheap 3 part case and didn't realize the battery had swelled until after the rubberized bumper split. I called and spoke with Robert. I was impressed with the fact that he didn't just say bring it in, or quote me a bench charge. He talked to me, asked questions, and we had an actual conversation. When I brought the phone in the next day, he took one look at it and told/showed me the screen broke loose from the glue (or something like that - I have pain-brain), and the screen would now also need to be replaced. He advised me that I should turn it off and leave it off because it's a safety risk in this condition. But the phone is still fully functional, my only phone/text medium, I'm stubborn, and need a little more time to find a replacement. He advised me to leave it out of the case and try not to charge it to relieve some pressure off the battery. I told Robert I was inclined to look for a cheap, used phone that would work on Safelink's free, low-income service, rather than repair the dinosaur. He agreed, but ran down the prices to help confirm my decision, and let me bombard him with even more questions.

We'd already discussed that I'm an Android girl still sweet on her Samsung Galaxy S4, still in use at home, but I've been stuck in an iPhone world because I didn't realize the S4 was Sprint-specific and this was all I could barter for at the time. Safelink didn't work with Sprint until they merged with T-mobile years later. I shared how I'd had trouble with reception on both carriers in the past and we discussed how that might have changed. He informed me the merger may not mean I have access to T-mobile towers. And we discussed the pros and cons of transferring service to the S4 now, to buy me time to save and find a better replacement. When I asked what I should be looking for in either iPhone or Android as I scout the ads, he was instrumental in steering me towards specific models, and explained why. He even calmed my fears by confirming that if the phone dies, everything on it was safe in The Cloud since I've been paying a buck every month for 50G storage on the 32G phone.

My point in this review is that VERY early on, he knew he wasn't making a dime from me yet he didn't try to shoo me away. Nothing changed. He not only entertained my questions, but he informed me by answering questions I didn't even know to ask yet. He treated me the same as when I first called or walked in his door, proving he's not JUST a salesman.

While I was there, I had flashbacks to when I replaced the S4's swollen battery before. Sure enough I could see it was just starting to bow the center of the screen, but I'm pretty sure I caught it early enough to save it. I quickly turned it off and removed the very swollen battery, rembering Robert's words. I priced a replacement on Amazon (where I got the last one 3.5 years ago), but was so grateful to Robert, I wanted to at least see if he could come close. Robert was more concerned about potential damage already done that might affect operation. In other words, see if it was worth saving first - customer service before profit. He wanted to see it, and I'd have to go there to put a deposit on the non-stocked battery for him to order anyway. He was very understanding when I put the 2 trips, almost twice the price, and the extra delay, vs Amazon Prime, on the scale, but was STILL just as helpful on the phone this time, too.

THIS IS "THE GUY"! I can't recommend...

I needed a phone battery repair. Due to transport problems they sent the battery to my closest store, without any extra charge.They also did a quickie check---first 5 minutes is free-- so that was great. I waited for the repair but no seats, only backless ottomans. The whole time I was there I was in agony due to back pain, all the time feeling like they didn't really want me there. The ottomans looked good, but they failed psychologically, and frankly didn't fit the vibe of the store which was nerdy- casual. I'd sell them for big bucks as a "retro" item and replace with nice comfy chairs--even nice lawn or free chairs from Craigslist Free. I think it's important to realize people today want friendly, caring, relaxed, and experienced NERDS, NOT something/someone "high end," (which psychologically infers high cost, ergo less trustworthy.) I highly recommend this company which seems to operate with an attitude of helpfulness and your best interest in mind. While I was there they provided diagnosies and options to at least 2 customers who requested work which wouldn't have worked and were told they had serious, high dollar, likely replacement issues. There was zero pressure as they discussed how they had time to decide what to do before preceeding. A rare sight these days, a true indicator of trustworthiness and a great way to get...

With so many device repair shops in the area, I felt confident with getting some laptop work done after speaking with Robert, the manager. His rates are fair and he clearly explains all the possible unexpected issues that can arise with changing out a drive in an older laptop. He did just that for me and alerted me to an issue with one of the USB ports on an old Dell. I wanted to run Linux on it and yes it works but due to the USB jack that fell off as well a cap, there is now a heat issue I have. Can't blame Robert, he warned me of possible issues because of a loose USB connector so I may get another laptop that's in much better condition. Yes, I plan on having Robert of iFixGalaxy work on...