Ethan Allen — Local services in Palm Beach Gardens

We've bought Ethan Allen furniture for the past 26 years, and this time it was a HUGE disappointment. The only bright light in this VERY LONG process was the delivery teams and the furniture repair man they sent. The furniture is nice (now that they've corrected all the errors which took 5 months from original order placement) but definitely not the quality of the Ethan Allen we had once enjoyed. Honestly all they cared about was that we could pay them. TONS of things done wrong and NEVER did anyone even apologize for the inconvenience, offer a discount, or call me to follow up or give updates on the outstanding issues. All anyone ever wanted to do was blame someone else for the problems. First delivery came but the mirror we ordered was completely cracked. Second delivery was an entertainment center and sectional. Entertainment center doors were hung crooked, it came with glass doors instead of solid wood, handles on drawers attached at a slope, and the sectional pieces didn't even fit together. New mirror arrives with no hardware to hang it. Nothing ever happened with the corrections unless I initiated contact to check on the order. Customer service says design center handles accessories, design center tells me a different story. Original order placed around July 25. Final corrected piece received December 21.

When spending $26,000+ on furniture, we expected more in the way of customer service and much more from our designer, Lisa. Whenever I called/texted her to get a status report , she would tell me she wasn't in the office so please email her my questions so that when she returns to work she would "remember" to follow up. I'm completely supportive of someone not handling work issues on their days off, but with a client in which everything has gone wrong, I didn't think it was my responsibility to keep her to do list. I realize she has customers that spend much more money than we were spending, but this experience was just so bad. Ethan Allen isn't what it used to be, and they've lost this customer forever. This was my "go to" furniture company, now I need a suitable replacement for them. On a positive note, I ordered a dining set from Birch Lane and also had various issues, but their customer service was amazing and they discounted the item by nearly $700 by the time it was all over (less than one month from...

Designer was good with overall plan and ordering process. However, over several separate orders, we received two(2) piece that have to be replaced and one(1) bed headboard very poorly finished. Ethan Allen refuses to take any action on this piece.

It took a lot of effort and follow up to get action taken on these items. Many photos provided as requested. Part of the problem noted was lack of follow up by our designer in providing the necessary information to Customer Service as requested. This include photos of Mfg Labels that Customer Service stated they requested but the designer apparently did not forward.

I had difficulty contacting my designer and ultimately requested help from another. She was very helpful and worked through the status with Service to clarify what was needed to proceed. Photos all over once again before any action. Also spook with the Gallery Manager several times in this process.

We have pieces of Ethan Allen furniture going back many years, but have lost confidence based on our current...

I called the store to let them know I was coming to pick up my large mirror purchase, my salesperson was not available at the time of the call ( Lisa LaFleur) when I arrived to pick up the mirror someone brought the mirror up and set it against the wall. He said I could take it and then I said there is no one the carry it for me. I am retired and had a triple bypass surgery last year and couldn’t believe no one could carry it a few steps to my vehicle out front !!!! I have been an Ethan Allan customer for years starting off with my Georgian Court furnishings and my Tuscan double pedestal table with 12 chairs, my high boy and queen Ann 4 poster beds and other side chairs!! Etc etc. ps. Also. Lisa LaFleur did also did not come to the front of the store to thank me for my purchase. I may have only purchased a mirror on this visit but I’m moving to my new home in Port Saint Lucie and shopping for new furnishings!! This was a very poor experience!! This was like getting furniture from Big Lotts. Not...