Staples — Local services in Palm Desert

I see this is an ongoing problem in the printing section. I read a few bad reviews about no help and just rude.

Overall I’ve been to Palm desert staples a lot and the cashiers are very nice and helpful. One actually downloaded the staples app to save me money.

Downloads and Seniors sometimes you need a little help. I can’t say the same about the printing section.

There are at least 2 women there that need to be fired because they are rude and just nasty, staples has yet to realize they are losing customers behind it.

Or maybe they just don’t care unless them 2 are affiliated with the owners.

Nevertheless if they are they still should be trained better how to deal with customer service.

Friday July 21, I went there to ask do you have fax service. The lady said over there. The last time I faxed something was in 2008. Before a stroke and using a cane.

I asked her nicely could she help me, she huff and puff and then starting telling me instructions how to use it.

I then asked her can she show me how to operate it. She did but was nasty in the process.

When we got to the fax machine I told her you’re telling how to use it and it’s very simple for you.

I’m 59 and had a stroke and my understanding how to use simple machines are now difficult for me.

To still be alive and can talk I will take it. Hopefully staples take care of their in house problem. Customers deserve better while patronizing...

Let’s talk about Amy in printing services!! Yes that is her name! First time I encountered her rudeness, I was empathetic thinking she must be having a bad day. This time, she was short and told me unless I have a document on a flash drive, I can go back to the office and send it and get a work order and would be called when ready.

Really? Drive a half an hour to print one piece of paper on large format? She is the rudest person in that store and I let her know it. Every other person that has ever helped me there is beyond kind and helpful. I am in that store often. I ended up printing the document myself without ANY assistance from Amy and going forward I will never use the print service desk when she is there. I saw her tell another customer to go scan something at the printer and follow the instructions. What if that person couldn’t read or didn’t know how to scan a code? Maybe offer to walk the 2 feet and explain or assist? Amy does not belong behind a customer service counter, bottom line. If I treated people the way she does in a business setting, I would be unemployed in two seconds.

Now the ladies at the cashier desk are amazing and always kind and quick...

It was great. young sales person that helped me was very professional and courteous with me. She answered my questions very well regarding a anti-virus program for multiple devices, which sold me on that particular program. Then she showed me where I could find a particular type of ink pen refill that I was having a difficult time finding, which they had in stock. Overall it was a great experience. The store was clean well stocked with products and the staff was professional and courteous. I hadn't been in that store in quite awhile, so it was a good...