T.J. Maxx & HomeGoods — Local services in Palmetto Bay

I almost never write reviews but the customer service at this store has to be addressed. I was just at the store, saw a dress that I had liked from a previous visit still on the rack and on clearance from $120 to $29 … almost too good to be true so of course I picked it up. When I went to pay for the dress, the cashier realized that it was missing the red tag that high end items have and NEED in order to be returned if need be. She did her job and also tried to help me by calling over the manager to place the red tag on the dress in case I needed to return it later. The cashier manager immediately checked the price tag started making comments as to how that price HAD to be wrong and told me that I couldn’t take the item she had to confirm something. She took the dress away and came back to tell me that the numbers on the tag did not match the code on the discount red sticker and began to peel off the sticker which was stuck on there so well that she ended up ripping the other discount sticker that was attacked underneath AND part of the purple tag. She came back and told me the new discounted and correct price was $120 … I tried explaining to her that it is not my (the customers) fault that the item was mislabeled and that the fair thing is to honor the price. She did not budge so I asked for her superior. Big mistake, as the man who presented himself as the store manager (Yasmany Valdez) was potentially the rudest, least professional and least well mannered managerial staff I have ever met. He approached already stating that the item would not be reduced under any circumstance, stating I should be grateful he even came over cause he had no reason to and alluding to me having placed the previous price tag on the item myself (even though like I mentioned the tag was clearly not tampered with in any way and was clearly a mislabeling from whichever staff was pricing the discounts). I tried explaining in many ways that a mistake clearly made by the store should be addressed among staff but that the customer should pay the price the item stated originally regardless of the mistake as it clearly is not the customers fault. The man was just arguing back and not willing to budge or admit that it was the stores fault. After much embarrassment as this all happened in front of many other customers and staff and no solution or compromise, He offered a 10% discount which was close to nothing compared to the previously stated price. I accepted and I suppose he didn’t hear me as he abruptly took the item away. The cashier and I both called him back to affirm that I WAS still taking the item as I had fallen in love with the dress already and I voiced my opinion on his lack of customer service skills as a manager and lack of decency and class as a person to which he stated “so do you want the 10% or not?”. Complete disrespect as this was literally the LEAST he could offer and to dangle it as if it was a favor to me was just disgusting. I took the item as he yelled over the counter to “have a good day”. I have lived in the same neighborhood and shopped at this TJ maxx and have had previous encounters with other managers and I have NEVER experienced something as embarrassing as this and have never had to interact with someone so low class as Yasmany Valdez (store manager) in all...

Dear HomeGoods,

On October 18, 2015 I went into your store in Miami, FL at London Square and purchased what I thought was a queen sized mattress pad. When I got home and opened the package it was actually a blue flowered quilt. Much to my surprise it was folded in the packaging so you could not see any pattern and I believe I was purchasing a Sealy Posturepedic memory foam mattress pad in a queen size for $49.99. I do not live terribly close to the store and was unable to immediately return to the store. The following week I was near the store but was unable to find my receipt, it took me a few days to get the transaction statement from American Express and I went back to the store on November 3rd. I explained the situation to the cashier and she brought the cashier supervisor over to speak with me. The supervisor was kind enough to take my card transaction and find my receipt in your system. She then explained that she needed approval from the store manager to take the item back because of the discrepancy between the item in the packaging and the label. The store manager came over and stated she was not able to take the item back because they "would not have sold this in this package". I explained that I believed I was purchasing a mattress pad and there was no way for me to see the pattern to know it was wrongly packaged. She stated "you should have known the difference because mattress pads are white and this is cream colored". I was very confused and again explained what was inside the packaged was not what was labelled on the outside, and that I came to the store to purchase a mattress pad and not a quilt. The manager replied "I can not take this back because we absolutely did not sell this to you". At that point I realized she was accusing me of trying to return something they did not sell to me and I was very shocked to say the least. I understand that there are people in this world that are dishonest, I assure you I am not one of them. If I was a dishonest person I could have gone in and placed the item on the counter and requested an exchange and never brought it to anyone's attention that the item was mispackaged. I am extremely disappointed that your manager never offered to review security camera footage or assist me in anyway to obtain the item I thought I had purchased. Since it appears I am stuck with a quilt I do not need or want, I am choosing to bring it to a homeless shelter, but you have lost a customer for...

On October 23, 2024, I went to our local TJ Maxx with my mother and my 2-year-old daughter. I am currently eight months pregnant, and after shopping for a while, I began to feel unwell and felt like fainting. While standing in the usual long line to reach the cashier, my mother kindly asked a store employee if an exception could be made for me, as I wasn't feeling well. We were told that the last cashier is typically reserved for customers with mobility issues, and the store worker was kind enough to lead us there. She asked another employee for help as she was busy assisting other customers, and we waited patiently.

While we were waiting, a different employee, named Maria Coloma, approached us in an extremely rude manner. She yelled, “NO EXEMPTIONS, GO BACK TO THE LINE,” shocking me with her tone. I calmly explained that I had already lost my place in line and was feeling unwell, but she continued to yell, “NO!”

At this point, I felt humiliated. I stood there, with a full cart of clothes for my daughter, ready to abandon everything I had spent time selecting. Thankfully, a kind young man saw my distress and offered to help. While another worker was checking us out, Maria Coloma returned, ordering her to stop assisting us. She yelled again, this time directing her anger at me, my mother, and even my 2-year-old, insisting we go back to the line.

I felt deeply mistreated. Maria not only escalated the situation by shouting but made it clear she didn’t care whether I completed my purchase or not. Fortunately, the store manager arrived and apologized for her behavior, stating that no one, especially a pregnant woman, should be treated this way. I left feeling that this was the worst shopping experience of my life.

I intend to contact the TJ Maxx District Manager, Antonio Cruz, because no customer—especially one who spends thousands of dollars a year—should be subjected to such treatment. The incident was witnessed by others, and store cameras should have captured it. I’m also grateful to the kind young man who gave up his place in line to help me.

Lastly, it’s important to note that Maria Coloma, who has long bleached blonde hair and speaks Spanish, was not only rude to me but also to her coworkers. She directed them to stop helping me, raising her voice at them as well. I believe that someone with such anger issues should not be working in...