Banana Republic — Local services in Palo Alto

NoHorrible customer service today, did they have robots working tonight? I must have been spoiled over the years with great service because today was exact opostite. To get to the point, I was never greeted walking in. Asked for price tag because it had two different prices on same threads, and was told probably the same as the lowest. "Probably " Then I walked to the register with only one customer and two clerks, none bother to give me even eye contact as I stood right next to them. Later I asked where I can try on the 5 pairs of pants on my arm. Clothes were not gathered like most stores do but I was pointed to briefly the direction of the room. After trying on the pants , I asked a lady in the fitting if she would know if another size available , she said she doesn't know. I asked if she could check inventory, she said yes the register will let u know and if they can't then come back here and I will do it. WOW! I asked a guy on the floor if he has seen any other like this pant and he said if we do, it will be over there (pointed again) Lastly I was waiting in line with two checkers ringing up. All alone for several minutes when another lady walked up besides me at then the checker on her side opened up. The checker took her over me knowing I was standing first a lot longer. As patient as I am and humble I may be I stood for awhile, then decided to just leave. Loved those pants, and WAS the only reason I didn't walk out earlier. Feel glad I finally did though. :( Not sure what happen to the customer service or BP ? I don't...

I was a loyal customer of Banana Republic but this store trashed my confidence in the brand. I spent about an hour trying on different clothes.

I went to check out - but my Apple card was declined. That was weird, I thought, since I made a purchase just beforehand with it. It was declined three times. The store told me to get on the phone to my bank (of course they wouldn’t assume it was their system being broken). Sure enough, nothing on Apple’s end at all.

I was made to feel embarrassed. The person “helping” would not even consider that their system was broken.

After spending time talking with Apple who confirmed that my card was fine, I went back to the store to get a manager. She said they’d had an issue all day with AppleCard and asked me to use a different card. Totally inconvenient. It’s the Banana Republic system that’s broken, and I have to convenience them by using a different card? No, I don’t want to use a different card for good reasons! I then asked if they could just use the card number, but they said they would not do that. So their system is broken and they won’t make an effort to make things right.

Finally, sense prevailed and the manager restarted a different terminal. We tried again. It worked. My card was approved. This is why I’m giving two stars, not one.

But next time, Banana Republic: don’t embarrass your customers, don’t assume your system is working when it’s not, and maybe work with you customer when your system is b0rked (ie for goodness sake, take a credit...

Went in yesterday to buy some belts and the selection was great and I had an easy time finding what I was looking for. I generally like the clothing and styles at banana republic and this store was no different. This store in particular has some pretty bad customer service though. When I got in line the cashiers had one line open but a bunch of them (2-3) looked like they were just standing around. One finally called me up and didn't bother asking me if I had their rewards program (which I did and would've liked to earn points) and seemed generally apathetic. She ended up just handing me the belts I bought and didn't say any typical "have a good day" kind of remarks. I get that it's the day before Christmas but other stores still manage to have friendly cashiers that maintain...