ZERO& — Restaurant in Palo Alto

I ordered an Ube milk tea for hot and it came out a strong burned flavor with no Ube chunks at all. I almost want to puke and the flavor got me headache. So I went back to ask why it tasted like this. They mentioned the machine is burned😂😂 but they can exchange me another drink or give a refund… they quickly got me a new cold drink…so that’s a good part for 3 star.

I recommend the employees communicate with the customer ahead or mark the hot drinks out of order if the machine or cookware is not in a good state. ( Since this may lead to food poisoning or potential lawsuits you never know) Another thing should be concerned is the employee used the bare palm to press the top of the cup cover where we supposed to insert the straw. This also feels not very sanitary for me.

Hope the company can properly train the employees and take care of them since it maybe related to low pay and afraid of losing business! Happy employees would lead to better quality and reputation. This maybe the keys to...

TLDR: A fine, fast fruit tea place you shall try, and they really use real ingredients; ——— Pro: The taste is as good as its branding’s look. I ordered the “Coconut Zero” and it does taste like the fresh coconut, with slight sweetness that won’t bother you much; The app is easy to use and relatively well-designed. You don’t need to wait in the line for nothing; Also, there are so many customizations you can do with your drink, even the diet sweetness choices; ——— Cons: Though I understand Palo Alto area is rich, ~$8 per drink is still a bit much; For the flavor of fruit tea, I’m expecting more unique taste, rather than just crank the fruit...

The wait is not worth the drinks. Also the drinks are too expensive. The appearance of the drink was not too bad but my drink tasted like it was made of plastic and chemicals. I only ordered one drink but they took more than ten minutes to make the drink. The staff automatically charged me a 10% tip even when I clearly pressed no tip. I told them that I did not choose to pay a tip but instead of removing the tip they insisted that I had pressed the button and didn't remove the charge. They left me no choice but to pay a tip I believe they did not deserve. I would have been happy to tip them voluntarily if their drinks tasted better and...