Bloomingdale's — Local services in Palo Alto

I came into the Stanford shopping center location a week ago hoping to sample some of the scents as I was looking to acquire one for myself. I had a rare free afternoon and hoped to find what I liked and walk home with something. However, I had quite a poor experience. First all the testing bottles were empty...every single one. I stood at the Creed boutique counter hopping for someone to help me, but no one did. Eventually, I sought someone out and thought I was about to be helped, but just as the sales associate was walking over to me something else caught her attention and she walked away. Disappointed and empty handed, I left the store. I still hope to acquire Creed fragrance but am not sure when I will have another opportunity to visit the store as my afternoons are rarely free. As a result I contacted customer support. I was in contact with several support team members and online stylists. None were able to help. Finally, a support supervisor got into contact with me, confirmed the stores name "BLOOMINGDALE'S STANFORD" and told me this issue would be sent to the store as the online store contacting site was not working. Days passed and still no response so I reached out to support and was in contact with another support supervisor. He said this issue would be sent again to this location and escalated. I was told I would hear back in a couple days. A week passed and nothing. I reached out again and for the final time was told this issue would be escalated to the store and I should hear back in 48-72 hours. It has been past this deadline and I have not heard back. This treatment from Bloomgindale's Stanford is unbelievable and...

If you process a transaction online, you run the risk of having your transaction canceled and a 7 day hold placed on the money you spent. I am sharing my experience so that you my consider shopping elsewhere or in person instead of online. My wife's birthday was March 4th and I wanted to buy her some UGG boots.I found some at Bloomingdales in Stanford Ca that I could pick up March 4th, this was on March 3rd. I entered my information, used my main bank card that I always use. Transaction went through and I even received confirmation that my order was being processed. Then I received an email that my order was canceled because of security measures they had in place and my information did not match the information with my bank. It had a number to call so I did, still the agent stated that my information did not match and the order would not be processed and a hold was put on the money I used for the boots. Agent stated it would take 7 days and there was nothing they could do about that. So now I was out the money I had for my wife's boots and no gift for her birthday. I took my complaint to bbb because this security measure Bloomingdales has in place is an unfair business practice. I would expect my transaction would be declined and not processed if something didn't match, instead of putting a hold on my money and produce no product. I will not be patronizing this business because of this experience. I have received a response from Bloomingdales and I a suggested they change the way they...

Went in to the store to find a dress for a formal company event that I had coming up. I went to the dress salon section and found 3 dresses I liked. The sales lady there was very nice and started a dressing room for me right away. She even gave me her business card. I settled on two items that I wanted to buy. The sales lady checked me out and asked me if I wanted to save 20% by opening a Bloomingdale’s card. I politely declined. She asked me why and I said I have too many credit cards and I’m not looking to open another one. She then asked me again if I wanted to open the credit card. I said no again. She then turned to my boyfriend and said “well we know one thing about her, she doesn’t like to save money”

I explained to her that it’s not really saving money as another card or inquiry into your credit score can make your credit score decrease which causes you to have to pay higher interest on loans and things so it’s not really saving money in the end.

Her comment was very unnecessary and I felt she was too pushy in trying to get me to get the credit card. I was already spending over $700 on the two items I bought so she was already getting a good commission from that. Don’t understand why she felt the need to pressure me into getting a credit card on...