Midlands Auto Repair — Local services in Papillion

A day earlier Took my truck in to have a front wheel alignment. It was going straight down the road when I took it in which I informed Owner Ray Leblanc. We talked about price and he said if it was a full alignment it woud be approx. $79.00. If not a full alignment, it would be a bit less. I paid $59.00. The next day durring the alignment I received a call from the shop to inform me my brake lights on the drivers side did not work and it would cost me $90.00 to repair. This was an upsale tactic. Since I was just down the block I drove to the shop only to find my entire tail light fixture off without asking form my permission first if I wanted it fixed. The next day I took the truck back and he accused me of trying to get something for nothing and asked me what I do and I told him it was none of his business. It now pulls to the right which I informed him and said he realign my front end put it back where it was before he touched it. Guess they don't guarantee their work. Before I talked to Ray, his service manager informed me Ray was not in, he was at the Chiropractor. When Ray arrived, he was very angry that I pulled him away as he said his grandmother died. I told him I was sorry to hear that. This same day, before I spoke to Ray, I had my car in their shop to have the spark plugs changed. The service manager told me the mechanic took out all 6 plugs and informed me the plugs were fine but I had an oil leak and it would cost $600.00 to repair. When I arrived at the shop the mechanic told me he had only taken out 3 plugs. He showed me what he believed was an oil leak as Ray took me back there to show me also when he arrived. It may have looked like an oil leak to them but I knew it was Purple Power engine wash I never completely rinsed off my engine. We went back to the office and the converstation soured so I was going back to the shop to get my car. I attempted to go through the swinging door and was stopped by Ray who said "your'e not going anywhere, I said "you don't tell me what to do".. He was yelling and very angry and said you are going to pay to have your plugs checked even though they did not change any and only checked 3 plugs. So, I ended up paying $40.00 to check 3 easy to get to spark plugs which a monkey could take out. I left. But, they never got the $90.00 for the tail light upsale and they never got $600.00 for the oil leak upsale. Andy the service writer did apologize to me about telling me all 6 plugs were checked when only 3 were actually removed and visually checked. The next day I took my car to H and H Chevrolet and had my plugs and wires changed. They did not mention anything about and oil leak. I will...

I had made a few calls to have my car looked at at different places but either no one would return a call or couldn't see me right way. I found Midlands Auto Repair. They got me in right away. Apparently, I had a few things going on with my car. I ended up with a tune-up being done for now. I was given a clear option to do some of the other work at a later date since they weren't as urgently needed. Generally, I feel pressured to get all of the work done immediately causing a major stress on my finances. I "really" appreciated this breakdown of information. The whole process was was great. I got text messages throughout the day showing pictures and descriptions of what the mechanic was seeing and what the diagnostics findings were. Everything was very clear and concise. Absolutely, loved being able to have that information in real time because it helped me make a better decisions about what I actually needed to get fixed on my car instead of hoping I was being told the correct information as in the traditional way of taking your car in for service. The staff was friendly and I will definitely go back to Midlands Auto Repair to get the rest of the work done. I don't know how I could go back to any other mechanic that didn't use the text messaging system because I feel as though I was there at the shop looking at everything myself - it was just...

My car broke down on the interstate and based on the recommendation of my dad I had it towed to Midlands. Over the phone asked what was going on and seemed to value my own opinion of what the issue was, and were very transparent with the fact that they were all booked a week out but they would try to see it as soon as possible. 3 days later they had my car in and sent me a very impressive online file that documented their detailed inspection with pictures! Out of all the auto shops I’ve been to, this is a first.

They called me back with their recommendations and gave me a realistic timeline of when the repairs would finished. I’m a college kid who normally does all my repairs myself but based on my circumstances and their fair prices I was happy to let them service my car. They didn’t take any short cuts and made sure my alternator was actually faulty and not some other issue. I felt informed during the whole process and that means a lot to me. I will definitely be returning for...