Buffalo Wild Wings — Restaurant in Papillion

Two stars feels a bit generous, but I wanted to give them a little credit because at least the lights and heat were on in the place.

For starters this is an establishment that could very easily run a “seat yourself” offense, yet they’ve decided to hire young ladies that are getting paid God only knows how much below the minimum wage, to alternate between replying to Tinder messages and taking 15 minutes to find you a table in a restaurant with as many customers as Bill Cosby had supporters.

After completing her social media scroll, and completely ignoring the available square footage, the hostess decides to pack people into one section like a passenger train headed to Auschwitz. Nothing like a group of alcohol-ordering young adults being seated right next to families trying to feed babies in high chairs.

Upon seating, we are greeted by a server who’s anti-perspirant has failed him harder than his management staff. The sound of the server’s whispering voice leaves you wondering if his previous night was spent at an EDM concert or if he has tuberculosis. Seriously, this man was sicker than my holocaust reference.

Battling what sounds like a potential life-threatening condition, the server was able to complete the exasperating task of bringing four ice waters to our table. I advise slow consumption of your beverage because refills in this place happen at the same speeds that police department responds to disturbance calls in North Omaha.

Their slogan “Wings. Beer. Sports.“ appears to not pertain to this location. NBA G League games, previously taped women’s college basketball games, and a car auction light up the television screens. A simple request of turning on the Creighton game turns into utter pandemonium as the connection to the satellite dish becomes as lost as our server when asked about the daily specials, leaving patrons wondering if Buffalo Wild Wings is current on their DirecTV payments.

The signal returns as we receive our orders incorrectly, just in time to catch the start of the second half of the basketball game (because who wants to watch the first half anyway). To make up for the order mistakes we are given extra ranches for free, which come in handy for my friend who apparently signed up for the Blazing Challenge by ordering a Bloody Mary with a DASH of hot sauce, and was served a Mary that was bloodier than the Battle of Gettysburg.

You might want to bring your own silverware because this location has the dirtiest forks in Sarpy County. I’m not certain the kitchen even has a dishwashing machine.

The wings and potato wedges were phenomenal. Cooked and sauced to breath-talking perfection, featuring the freshest celery and carrots my tastebuds have ever encountered .

After enough time to eat a couple wings, you will experience the fastest service of your stay; receiving your bill. Desserts and more drinks be dammed, they need people in and out the door to combat the influx of customers that do not exist. Signing your bill is the final challenge you will face on this endeavor, I don’t know if there is a Buffalo Wild Wings cooperation-wide ration of ball-point pens, but getting one that works is harder than a senior on prom night. After the staff scrambled to find a writing utensil, our drinks were refilled.

The wet wipes you get after your meal are superb, I couldn’t believe how clean my hands were when I...

I came in this evening with a few close friends and, at first, was warmly greeted by a very kind young woman. Unfortunately, from that moment on, our experience went sharply downhill.

Immediately after being welcomed, we were approached by a man who introduced himself as “Mya” (spelling may be incorrect). He made an unnecessarily snide comment and gave our group a visibly disapproving look. When we informed him of the number in our party, he began to argue with us — despite the fact that, although we were slightly late, we had just come from the fairgrounds, were clearly hungry, and had arrived with enough time to order and not interfere with any closing procedures. Instead of handling this with professionalism, he escalated the situation unnecessarily.

Following this exchange, he stomped off and aggressively pushed tables together in a clearly irritated manner, while another staff member brought us menus and got us seated. We immediately requested a different server due to the uncomfortable start, but that request was dismissed — again with a sarcastic comment and another rude expression. Not long after, he returned and said, “Okay, let’s do drinks,” and then within seconds leaned fully over our table, directly over our food area, and slammed his tablet down while audibly huffing. The entire ordering process was unpleasant and unnecessarily tense. I won’t go into every detail, but suffice it to say that it was unprofessional and uncomfortable.

Several of his coworkers came over during the night to apologize for his behavior, which leads me to believe this is not an isolated issue. Their maturity and kindness stood in stark contrast to how this individual handled himself. Interacting with him felt more like dealing with an overtired, petulant child than a staff member responsible for providing hospitality.

One particularly upsetting moment occurred while I had a sleeping baby in my lap. Despite the baby being visibly asleep, this server approached from behind and intentionally shouted a full sentence right behind me — startling both me and the child. Any parent, or frankly any person with common courtesy, would know how inconsiderate that is.

As for the food, while rest of the group’s meals were fine (reason for the 2 stars). my wings were so overcooked they were inedible — extremely hard, to the point I couldn’t bite into them. At that point, I didn’t even bother to complain; we were all simply ready to leave.

What made the entire evening more disappointing was the fact that our group included several young children (ages 1 to 9), and the conduct we witnessed from this employee was absolutely inappropriate to display in front of them.

After we paid, he even had the nerve to return to our table and ask us to leave a review — presumably expecting a positive one. To be clear, this is an honest review. He’s very fortunate that we are kind people, as we still chose to tip him fairly. I highly doubt others in our position would have done the same.

I’d like to sincerely thank the rest of the staff, who showed professionalism, maturity, and kindness throughout our visit. They were the only redeeming part of an otherwise extremely disappointing experience. I had hoped for a much more...

We were looking for somewhere to eat out for my son's birthday, well we ended up deciding to go with Buffalo Wild Wings since they had the least amount of cars in their parking lot during peak supper time. (which should of been a red flag from the start) We came with a party of 5 people which isn't a unusual amount of people to have out for food. We were waiting to be seated for almost 10 minutes. Which come to find out they had a sign posted to seat yourself that another party was standing in front of blocking it. After we finally sat ourselves at a table that didn't appear to be cleaned very well. I asked the waitress to clean the table and seats and she tried to tell me she had just cleaned it. Well it looked dirty still so please clean it again was my response.

After that she tells us to scan a QR code on the table with our phones to get the menu. I asked if that was the only way to order because we had some older people that are not tech literate in our group. Which was met with resistance from the staff to even bother giving us physical menus. I simply stated that not everyone has a phone to do this or knows how to do it.

It ended up taking at least 10 minutes for a waiter/waitress to come start with our drink order. They proceeded to serve 2 other smaller groups that were seated well after us before bothering to ask us what we wanted to drink. Once we placed our order for drinks we waited somewhere between 10-20 minutes to bring our drinks. At this point I had to insist we order because they were going to bring us our drinks and leave us to wait even longer to order food.

Our food took at least 20 minutes to arrive to the table after ordering, which is probably normal for a table of our size. Out of 5 different meals and an order of 30 chicken wings the only food that was even close to being served hot was the wings. Literally, everyone in our group had cold food or the food just tasted awful.

I spent 130 dollars on our meal and did not leave them a dime for a time. Which may be frowned upon by other. Well, I am a firm believer in tipping well when it is deserved. I don't just tip because it is expected. So, to sum up the experience here at this sad excuse of restaurant I would not recommend it to anyone, not even my worst enemies.

(Side note: They didn't have any actual silverware, they only had prepackaged plastic utensils that were only given to us because I asked for...