Tires Plus — Local services in Papillion

Not sure what to make of this place, but I know I’m not happy and can’t help but feel like I was swindled and ripped off. My truck is 6 years old, has about 70K miles and immediately after a tire rotation I started getting a light but noticeable rotational “whomp” sound whenever the wheel was turned left. I assumed it was due to uneven wear and decided to take it to Tires Plus for an alignment. Upon taking it in I was informed my steering rack bushings were “shot” and that this would cause steering failure. Now bear in mind there were zero other signs of a failing steering rack, no grinding, no intermittent loss of power steering, no loose steering wheel. But having two kids and needing a reliable vehicle I was not willing to risk safety, so I booked the $2K dollar job for two days later. When I picked the truck up I was told the sound was “definitely mechanical” and everything was good to go, including an alignment. Driving home I thought I still noticed the sound and thought I must be crazy, but a couple days later, nope, it’s exactly the same. I called and while the gentlemen on the line was nice enough, I eventually got the “well there’s nothing else I can do except bring it back in and see what else needs to be replaced”. I’m pretty convinced at this point the original rack was fine, but admittedly I have no way of proving this, nor can it be proved there was something wrong. I’m frustrated, but there’s nothing that can be done. I’m leaving the truck as is assuming it is the tires as I originally thought, but definitely will not be going back...

I took my vehicle in to have my brake pads replaced at Tires Plus and spoke to a technician named Jeff. I made my service point appointment online using the Tires Plus app for just a simple brake pad replacement.

After dropping off my car and waiting several hours, Jeff called back and downplayed my coupon and tried to upsell me for rotors that I did not need so he could charge me over $550.

When I asked him about it, He was very rude and said to me “I don’t have to do anything or work on your car at all and you can come and pick it up!” At that point, I told him I will come by and just pick up my vehicle, but I would not be approving any services with Tires Plus from now on.

I have owned several vehicles in the past 35 years and I’ve been to many service stations and have never received this kind of rude and unprofessional service from any place ever.

I would not recommend anyone going to Tires Plus on Royal Drive in Papillion. Do yourself a favor and stay away from this type of shady up selling and...

I had what I thought was a dead battery. Got a ride to the Tires Plus location in Papillion, NE off of Giles Road across the street. Walked in, was greeted promptly, and Jeff kindly took my father and I across the street to the parking lot where my car was stranded to give it a jump. We got the car started and he followed us back to the shop to ensure it didn't stop along the way. My dad and I left to get a quick lunch while they not only got my car in, but added the oil change without appointment. About an hour and half later we return to pick up my vehicle. Jeff was HONEST in letting us know my battery was fine, but just a bad connection. So while he could have charged us for a new battery, he showed us the tests that my battery was fine and completed the oil change. That type of HONESTY and getting my car serviced on the spot will have me as a repeat customer. I don't know if you recognize employees for their superior customer service, but Jeff was amazing. I couldn't be more...