Sonic Drive-In — Restaurant in Paradise

A literal nightmare. We’ve come here 3 times now and each time it’s been a disaster. Long wait times, wrong food, terrible food quality, etc. Last time we were here was over a year ago so we decided to give it another chance. We went through the drive thru and waited in line behind another car for about 5 minutes. The car in front of us gave up and left. We then waited to order at the speaker for another 3-4 minutes without anybody talking to us. We finally decided to pull up to the window, thinking maybe the speaker was broken. When we got to the window the girl looked at us and literally said “huh?” We told her we’d been waiting for quite a while and weren’t sure if the speaker was broken so decided to pull up to the window. She again so eloquently said “huh?” Another guy (the manager?) came up and asked what was going on and we again explained we’d been waiting for quite a while behind another car that had eventually left then waited some more and thought the speaker was broken so had pulled up to the window. He told us that they’d just (coincidentally?!) started taking the car behinds ours order and we’d need to go back around and get back in line. By now, we’d been waiting over 10 minutes to order 2 blasts, so didn’t want to pull back around and wait in the long line of cars that had piled up. We asked if there was any way we could just place our order at the window since it was small & fast. We had to ask them maybe twice to take our order but we were kind and respectful and not at all argumentative. The manager said it wasn’t a problem and he took our order and we paid for 2 blasts with extra mix-ins. The total for the two items was around $15. We waited about 3 min, got our 2 blasts and were on our way. Parted on good terms, thanked them for helping us out and drove off. As we started to dig in, we realized that the 2 medium cups that we’d just paid $15 for were filled with plain ice cream with some toppings on top. They hadn’t put any toppings in the ice cream or blended anything. I called the store and let the manager know and while he did offer to give me a gift card for new blasts, I wasn’t at all comfortable going back there. This location is ALWAYS short staffed, the staff that is there is not at all trained, and they’re unbelievably rude. Not once has the food been right and a couple items have been inedible. It’s always taken an inordinate amount of time to take the order and then an ever longer time to get the food. Everybody at this location (including the manager) needs to be fired, an entire new staff hired and they all need to actually be trained properly. In a time when everything in incredibly expensive and treats are few & far between, it’s not right that these children ruined a the little thing we’d decided to treat ourselves with. I will absolutely NEVER visit this...

The two consecutive times I’ve come here I’ve had issues. They were both online orders that state to specifically order online then proceed to the stall. My first visit … I only got like a qtr lbs ftlng FULLY LOADED, right?! So, I dined at the stall. I DAWGED that foot long I was SO hungry, lol! Anyway, after that last bite, I had messy hands.. not to mention my face was uber messy, too, so I realized they didn’t pack any napkins. So, I push the red button for service. I get an answer and next thing I hear “he could have around. He’s leaving anyway” more, I’m sitting there looking at her while she’s bumping her gums. The shift manager comes out with napkins and just hands me quite a few… and before I could get a thank you.. she’d already turned away and the associate and I made eye contact and did I give her THE MOST unforgettable look.. then I just carried on about my business. The next time I went there.. same thing.. ordered through the app and was said that my order will be ready at 11:32p. Ask me why I get there and check in via the app as normal, and I saw that it registered because I saw my pic icon at the stall. So, now it’s going on 12:06am and I noticed that my name wasn’t on the screen as it looked like the screen was ready for another order, but no acknowledgment of my order . So I used my iPhone to call the kitchen and associate that answered the phone said, “we don’t take orders at the stall, it’s only drive thru”. So I’m like.. ain’t this some ish.. so I said well I ordered on the app and it said it was ready at 1132. She said oh we don’t have control over the app and blah blah blah.. she said we’re have your order, but do you mind driving around, love?! I said I hope you’re not trying to give me food that has been sitting there since 1132 and it’s going on 1230. She said just come to the window. So I pull up.. she gives me the food.. it was warm/hot.. and she said they comped the order and it should be back on your card depending on your bank. Here we go, ten days later and nothing and no remark nor store callback for follow up. Smh… This location has been written off. No maam! Issa no for...

5/21/19. 11:15pm. Pulled in and the drive-thru had about 8 cars. Pulled in stall and hit button. “Red Button activated: Will be with you shortly.” Or something like that. Can’t remember, not important. Waited 10 minutes before calling (by phone) and person on phone said stalls were closed. Drove through drive-thru and left. Called manager “Angela?” while driving home. Was calm, nice, wanted explanation (didn’t ask for any free stuff.) She told me that “People just knew that the stalls were closed. It was “obvious.” “That’s the way it has always been.” I asked, should stall signs say closed, drive-thru open (so people who were unfamiliar didn’t waste their time) No explanation. She told me if I had a complaint, call corporate, and she can’t do anything for me, and hung up. Tone of voice was a bit rude. Not out right, but could tell that she was in a bad mood or just tired of dealing with this issue. So... stalls should say “Closed” as to not waste someone’s time, and “Angela” the manager should probably be a bit nicer on the phone. P.S. Food was good but I ordered a Cherry Limeade and got a coke and ordered onions on a foot long coney and no onions. P.P.S. I did call her back and called her a very immature word but the above is still accurate. I should have taken the high road but, like Angela, we all make mistakes. Sorry for calling you that hateful word Angela. P.P.P.S. I don’t want any free food, just fix the stalls to say “Closed, Drive-Thru Open” so that patient morons like me don’t sit there for 10mins while my mother is at home waiting for me bc she is from out of town and I only see here once a...