Davis Funeral Home & Memorial Park — Local services in Paradise

Would not have even given this place one star, but to review I had no choice but to choose a star. This place has hurt my family in a very despicable way, and now they are failing to make it right. My grandmother passed away in September of 2014, and since Davis Funeral Home off of S. Eastern is in our neighborhood and SEEMED like a decent establishment, we decided to have her buried there. My grandfather arranged to have her put in a joint vault, so when he passed away he would be right next to her in the adjoining vault. The plaque with my grandmother's name was to also have my grandfathers name, because my grandpa paid for the whole package up front. So my grandfather paid a little over $10,000 for the whole package (two vaults and a headstone/plaque with both my grandmother and grandfather's names engraved on it.) Fast forward to after the service and her burial; they have finally fixed the plaque with their names to my grandmothers vault (it took them quite awhile) and low and behold, we find that THEY PUT THE WRONG NAME FOR MY GRANDFATHER. The plaque reads "Anthony ------" my grandfather's first name is NOT Anthony, its Andrew. So after paying over $10,000 and providing official certificates to ensure they got the names correct, this mistake was unacceptable. However, the treatment of our family, and especially my grandfather, only gets worse from here. Rosemary, who works at the front desk, gave my grandfather and Aunt the run around every time they went to the office to have it fixed. One of her excuses was actually "Oh, the man who does engraving has been fired, we're looking for a new guy so as soon as we hire someone, we'll have it fixed." They didn't fix it, and after that my aunt and grandfather went down there AGAIN, and, surprise, another excuse as to why it hasn't been fixed. Let me remind you all that my grandfather has already paid them OVER 10,000 DOLLARS, and these people have the audacity to treat us like we don't know any better. After so many times of being told "we'll fix it" My grandfather has decided that he can't bear to go down there and see his wife with another mans name on the plaque. He has been severely depressed since her passing, and this has only worsened that. I would give anything to take my grandfather down there to visit her, but it upsets him greatly and his health is very poor. My mom and I have discussed this very seriously, and since it is now January 2018 (over a year) and they STILL HAVE NOT FIXED IT, we have decided to report them to the Better Business Bureau. This company has failed to provide what my grandfather paid for, a truly unacceptable act from a business that boasts itself on being credible. I fail to understand why fixing one simple plaque is so difficult for these people, and what makes me more sick is the fact that Rosemary and the other workers all pretend to be nice and caring. Obviously they do not care at all, and they think they can get away with ripping people off. Well that's not the case, neither my mom nor I will just stand around and let my grandmother's resting place be disrespected like this, and we're not going to let my grandfather suffer any longer. We have all the paperwork and receipts to prove that we did NOT rightfully receive what we paid for, and both google & yelp have provided me with a plethora of negative reviews. I myself am also considering contacting Contact 13, because I want to spread awareness that Davis Funeral Home is a shady business that treats it's customers with no respect or sympathy. And this has nothing to do with lacking empathy because the job calls for it; their memorial service for my grandma was acceptable, none of the issues occurred with this company until after they placed the incorrectly engraved plaque on my grandmother's vault. Any business who rips the customers off should have to right their mistake, but to treat my deceased grandma and grieving grandpa this way...

After a few months of dealing with this funeral home I feel I have formed a solid enough review. The staff for the service are amazing! 5 stars for them.

The cemetery department is the issue. First of the day of my 4 month old baby’s service, they closed the casket before I could see my last sights of her body before she went into the ground. I asked if they could open it back, just a quick less than 1 minute adjustment, the representatives from the cemetery department were there, one male and one female. The male literally rolled his eyes huffed puffed and gave me attitude. This is literally during the service. Tears rolling down my eyes pain in my entire being and he is upset that he has to do his job correctly. We were even ahead of schedule. I let it go. Later at the site he then interrupts me from praying over my baby’s grave before she entered and told me I could do it after they were done! Like who does that? How selfish and heartless. Who wants that type of experience when they are burying their loved one? I let it go. Fast forward less a month later and I come to visit as I do every single other day. Everyone especially with their babies there has it decorated beautifully. It’s such a wonderful thing to be able to decorate the site, pour love into it. Feel like you’re caring and bringing joy to your baby even with them not physically being here. Its vandalized. It is completely trashed! All of the decorations are pulled up and thrown on top of the little placard. Special items were completely gone. Not blown away but taken and most likely thrown away. I was so hurt. Can you imagine the cruelty? They know it’s for a baby but regardless it’s a resting place, why do such a cruel thing because you are a groundskeeper and can’t get around an extremely small patch of grass? There is no one on the other side of her, behind her and far enough in front to walk with no problem! I wish I had pictures to show. Now today there is a new policy that all flowers and decorations will be removed May 8. There are so many people who have flowers teddy bears toys so many things for their people. Now we just have to stop something that is helping us. Maybe these things don’t matter to some but if it matters to you be on guard. The cemetery department does not care about your experience. The director is kind and understanding she even confirmed that it was trashed. However she isn’t the one out there and the people that are, do not care about you or your loved one and they are the people who after the service is done will be who you are in contact...

My Aunt Pat was buried at Davis Eastern in June of 1994. At that time my Uncle Ron purchased two burial plots. They raised four daughters together, none of them showed up for their mother’s funeral, and at some point they became estranged from the rest of the family. Ron was my mom’s older brother, she died in 2001, so at the time of his passing he had no living siblings. My uncle died in a hospice in Las Vegas from COVID in January of 2021. Because we had no idea how to get in touch with our cousins, my brother (Prescott, AZ) and I (San Diego, CA) took responsibility for handling his arrangements, since we’re apparently the only ones left who cared. We got together enough money to cover the cremation and a basic urn, it was the best we could do for him at the time. He’s been occupying a place of honor in my living room for the last 4.5 years. So, long story long, a fairly complicated situation. A couple of weeks ago, we decided that it was time for him to be reunited with my aunt, per his original wishes. I contacted Mo at Davis, and explained all the messy details to him. He was so very kind, sympathetic and compassionate. He researched all the missing information and permits, and kept me updated on the progress. Mo never tried to oversell any of the needed services, in fact, he gave us a significant discount on the burial expenses. My husband and I, along with my Uncle Ron, of course, came up from SD this past Monday, and had him buried in a very nice low-key ceremony on Tuesday morning. Afterward, with Mo’s guidance, we designed a beautiful marker that coordinates with my Aunt Pat’s, and drove back home on Tuesday night. I feel so comforted that they are together again. Everyone we dealt with at Davis (Mo, Carlos and the groundskeepers whose names unfortunately I can’t remember) were professional and very kind. But Mo, especially, was wonderful! He led us through the entire process, worked his way through all the challenges, and gave us an experience and a memory that honored my loved ones, and that we can feel really good about. I would like to highly and enthusiastically recommend him, and the other staff at Davis. They were so helpful in a difficult time, and I encourage you to reach out to them in your...