Neiman Marcus — Local services in Paradise

I recently had an exasperating experience with Neiman Marcus in Las Vegas to the point where I will never spend another dollar there in my life after being a long time customer of their store and I will make sure anyone I know steers clear too. Borderline fraudulent behavior going on over there from the management level down. My how times have changed! After buying 12 pairs of designer shoes in a whirlwind shopping adventure, my overall satisfaction has been far from what I expected.

The initial service at the store left much to be desired. There were several instances where communication was lacking, and promises to address my concerns went unfulfilled. Despite my attempts to rectify the situation, I was met with unresponsiveness from the staff.

My primary concern revolves around a pair of shoes that I never received, even though I paid for them. Despite my best efforts to resolve this issue, it has persisted for over a month without a resolution in sight. In my communications with Neiman Marcus, I highlighted the importance of addressing the matter promptly, as any customer would expect. Unfortunately, I have yet to receive a credit or the shoes that I paid for. The website says that they are sold out now, so I probably will not receive the shoes I wanted to buy due to their employees dropping the ball. I'm left with little options but was hoping I could get someone who works for Neiman Marcus' attention that still cares about keeping their customers happy. That hope is dwindling. Perhaps they have switched over to employing AI customer service bots over there. It's baffling! I just want the shoes or the money that I paid for the shoes back. I don't see what's difficult about this. Are they hoping to run me out of energy so I no longer seek the refund I am due? I'll tell you what, I've got better things I could do with my time than having to hound your employees to do their friggin job.

What has surprised me even more during my quest for resolution to this matter was the lack of a coherent response in my efforts to escalate the issue. My concerns seemed to have been passed back to the same staff members who have shown themselves to be incapable of addressing the situation effectively, as if somehow this is supposed to yield me different results? Talk about madness!

While I believe that mistakes can occur, it's the company's response that truly matters. It's essential for any business to value their customers and take their concerns seriously. I had expected a much higher level of service from a retailer of Neiman Marcus' reputation and caliber. Especially when I am in the 2% of clientele that the CEO, Geoffroy van Raemdonck, claims he is looking to get more of. I spent almost 30% of his desired clientele's yearly spend in 30 minutes. So why is it that Susanna Barnard is not even concerned with losing my business permanently?

I urge Neiman Marcus to reconsider their approach to handling customer issues and to provide a more effective resolution process. As a long-time customer, I believe that clear communication, accountability, and a genuine commitment to customer satisfaction are crucial for maintaining a positive reputation. At this point, I would not be surprised to hear that they are going under. They have lost all attention and focus over there and you can't get anyone on the phone, nor do they return your call. They are unapologetic about their mistakes as well. Arrogant... Beyond rude!!!

I hope that my experience serves as constructive feedback and encourages improvements in Neiman Marcus' customer service processes because as it stands, I can get better customer service at Target. Why would I spend that much money to get treated worse? No thank you! There are no shortage of places I can spend my money. As the recession deepens, without customer service to differentiate themselves from the MANY companies that supply the exact same products, they got nothing. Did you hear that? I think Chapter 11 is calling. Better let you go take...

I had a truly disappointing and frankly unacceptable experience at the shoe section of Neiman Marcus at the Fashion Show Mall. I walked in dressed in my casual, everyday outfit with the intention of picking up a specific pair of Louboutin heels. From the moment I asked the associate on the floor for assistance, it was clear I was being judged based on my appearance. I inquired about a specific model of Louboutin heels, and without a second thought, he dismissed me with, “Oh, we don’t have them.”

Not even a minute later, I turned around and spotted the exact shoes I was asking for right there on the display. When I pointed them out, he reluctantly told me that what I was seeing was the “last pair.” I asked if he could check if they were available in any other stores or online, but he showed zero effort or interest in helping me further. At that point, I had enough. The way I was treated, dismissed and looked down on, was clearly based on assumptions and prejudice, and I walked out completely irritated by the lack of professionalism and basic courtesy.

When I got home, I checked the Neiman Marcus website myself. Not only were the shoes available in my size, but I ended up purchasing them, and added two more pairs while I was at it, totaling a transaction of over $3,000. It’s unfortunate how one employee’s poor attitude and clear bias just cost the store a loyal client.

The only person at that location I’d recommend is Emerson, who has always been kind and helpful. As for the other associate, the experience was downright unpleasant. Neiman Marcus should seriously reconsider who they have representing their luxury brand...

Hands down the worst experience ever, whoever the manager named Ellen is there, needs to be fired. She’s hands down the worst manger I’ve had to deal with or witness, it was so unprofessional hearing her talk about employees pay grades in front of others. Not to mention she was very weird and rude to my friend when we were trying to purchase a handbag, thank god for the one SA who was actually helpful I believe her name was Christina/Kristina? When I’m shopping I shouldn’t have to hear about drama in the middle of the Chanel store nor should this manager be such a massive detriment to my experience there. The manager Ellen needs to go back to wherever she came from because I don’t ever remember her working there a year ago, so she must be a new hire; wherever you guys hired her SEND HER BACK. She’s giving Neiman Marcus in Las Vegas such a bad reputation; I had to talk my friend out of filing a complain against this Ellen woman for poor business practices. This is Neiman Marcus there should be a higher standard, not whatever Neiman Marcus has turned into… the standards have gone down significantly. I shouldn’t have to explain something repeatedly to a manger who should know better, it’s sad when I know the standards of Neiman Marcus better than their own manager; what a massive...