SEPHORA — Local services in Paradise

Disgusting attitude towards customers and terrible service! The staff showed complete disrespect towards. No one greets customers in the store. I spent a long time choosing a shampoo, waiting for someone to come and help me, but no one ever did. Kerastase has a huge selection of shampoos, and I needed professional help. When I tried blush samples, I got my hands dirty and only found cotton pads. There was no makeup remover anywhere. I found a salesperson and asked her to give me some. If you could have seen her displeased face when I asked, she silently, without a word, handed me a bottle and left with a displeased expression and rolled her eyes. I'm simply shocked by this attitude. I also don't understand why these bottles of makeup remover aren't placed near the cosmetics section where people try them, like they are at other Sephoras. I could have made a lot more purchases, but I didn't. Many of the samples were empty, as were the bottles of Tom Ford oils, perfumes, powders, blush, Dior eyeshadow, and other brands. The Dior body cream and Armani perfume samples were spoiled and smelled musty. The smell was disgusting. When you come to a store with pleasant scents, you don't expect to inhale this nastiness. No one cleans the store; it's simply a mess. I don't know if it's the salespeople's job to ensure that the product samples are fresh and full, and not empty or smelly bottles and packaging, but instead of replacing everything and tidying up, they wander around the store like sleepy flies and don't even help customers. When I made a good, expensive purchase, they didn't give me a single sample. I like to try new things and then buy them. I asked why they weren't giving me samples, and the salesperson told me they were out of samples and rarely had them because the store was so busy. That sounds really strange; the store should always have samples, because people buy a lot of things, so there should be enough samples for everyone to try and come back for more. The whole thing ruined my mood, even though shopping at Sephora should be a joyful and...

This is possibly the worst Sephora that i've been to. My friends and I regularly visit this store and are regularly profiled. But this last time was the worst. We did nothing wrong, we literally only walked around and swatched colors and pallets that we liked. I've worked in retail before and i know protocol when it comes to theft. Not a minute went by without staff asking us if we needed help or had any questions. This wasnt genuine assistance. This was "We think you're stealing and we are gonna bug you until you leave." At one point a security guard was even called in. There was no indication that we were stealing and i took great offence to the fact that they would even assume that. I believe store managers where even following us. Everytime i looked up there was someones eyes either starring me down or quickly looking away. In order to ensure i wasn't going to get followed out or banned from a place i regularly visit, i decided to buy something. I made my displeasure very clear, and i wasnt even granted an apology. I don't recommend this place. In fact i recommend people stay away from it. No one deserves to be profiled that bad. I even felt eyes watching us leave. Do. Not....

I wish i could give them zero becuz of the way i was treated in this store lets begin by sayin i was given money to go shoppin there i asked for a foundation match but as i waited for one i noticed i was being watched by and employee so i felt umcomfortable told the employee who was helping me wit the foundation match thank u but im leaving i wipe off the foundation on my cheek and (btw i had a pack of ciggs in my bra for my mom i was carrying it for her) fixed my chest area and left the employee that was watchin me approached me and said I SAW U TAKE SOMETHING EMPTY OUT UR BRA I SAID WHAT ARE U TALKIN ABOUT THERE IS NOTHING IN MY BRA SHE SAID I SAW YOU PUT SOMETHING IN YOUR SHIRT AT THIS POINT I LOOKED AT HER MANAGER SHE DID NOTHING SO I PULLED MY SHIRT DOWN TO SHOW MY BRA(at this point im pissed) pull out the oack of ciggs and she saw nothing else walked away embrass did t even say sorry or anything i was or i felt i was racially profiled and that has never happened so i will not be visting this store or ita location IF YOU ARE OR HAVE A SUCCESSFULL FAMILY AND U GO OUT SHOPPIN AND YOU HAPPEN TO BE MY COLOR OR DARKER PLEASE DO NOT GO TO THIS MAKE UP STORE THEY ARE IGNORATE...