Louis Vuitton Las Vegas Caesars Forum — Local services in Paradise

My first visit to the Women's Louis Vuitton Las Vegas Caesars Forum on Jan 26, 2023 was good. The Advisor, Melissa, was helpful and very patient. Together we found the Buci in Gold Honey and I absolutely loved and purchased the bag. I returned the following day to look for a wallet. I asked for Melissa and she was not working. I was given to Jeremy to be helped. He was HORRIBLE. He treated me like I did not belong, as if I was there to waste his time and again he made me feel like he did not want me in the store. Jeremy's body language and tone of voice made it clear that he did not want to help me. I immediately brought his poor customer service to the attention of his Team Manager. She assured me that she would have Melissa reach out to me when she returned to work. No apology for the poor treatment and no follow-up. Retail therapy was needed after that treatment. Close by was Tiffany & Co. Matt was great and helped me with my Tiffany purchase. After a week and no follow-up from LV, I wrote me concerns to LV Customer Care. They replied within hours. The following day, the store manager, Veronica called and listened to my complaint. She was new to the store and would have Melissa contact me. The following day Melissa text and telephoned me. We exchanged text messages and she sent pictured of possible matching wallets. She even went next door to the Men's store to see if there was a wallet to match the Buci. Melissa got busy with in store customers and the communication ceased. I understood and expected her to address those customers. What I did not expect was for her to cease all communication. After a few days, I text and left messages to resume the wallet search and purchase. She never replied. It would have been another sale for Melissa and the Caesar's store. I was once again ignored. I reached out to the store manager, Veronica. I again told her of her employees and that I would take my business elsewhere. The treatment I received from this store was reprehensible and sullied my purchase.

So, I took my business to the Louis Vuitton Topanga Plaza in California. I returned the sullied Buci and purchased the Marelle. I was welcomed at that store. I shared the poor treatment I received at the Caesar's store and the ladies in the Topanga store made sure not to reciprocate. I had a wonderful experience at the Topanga Store. Danielle is an excellent Advisor and look forward to making another...

Visited 2/19&20/22-The store was nice and clean. However, our experience with one particular "Expert Client Advisor " Melissa Tannenbaum was rude and we felt profiled. I took my wife to that store to see if they had wallets to match her other LV that we bought the day before at the main store since they didn't have what she's looking for. I mentioned to Melissa the type of purse we bought and when she found out who sold it to us from the main store, she started talking trash about her and that we were lied too. What kind of "Expert Client Advisor" does that?! No professionalism there. I was blown away from her behavior. Since there wasn't a wallet that Melissa showed us to my wife's liking, I decided to show my wife another purse that she could use casually. Melissa started to give us information about that purse and my wife tried it on for feel and looks. She fell in love with it but wasn't sure just yet if she wanted to spend the money to allow Melissa to gain a sale. Melissa looked around as if we were wasting her time. Then she proceeded to excuse herself from us as she saw a client she wanted to say hi to, leaving us feeling that we weren't just as important as they are which now we felt we were be racially profiles as if we couldn't afford it. When she returns I proceeded to ask more about the purse and grabs the bag starts rolling up the strap and tells us, well if you don't have the jitters for it then it's not for you. Forcefully places the bag back on the shelf. Needless to say we just left the store. After leaving, I was on the hunt for that particular bag and no one else had it other than a NY store. We visited other stores in Las Vegas but ended going back to the Ceasars store again. We got help from a different client advisor and total turn around from the previous day. We not only bought a wallet, but another bag. Melissa, you just lost two sales and thank you Shanahan for your help. In a total of a weekend trip I spent over $13k at Louis Vuitton, not intending to spend that much as we are visitor's but because we were celebrating her birthday day I would splurge a little. We had other couples with us and they too bought bags. In ending, I hope that Melissa gets remedial training with customer service and that she's stripped from her "Expert Client Advisor" title. No customer spending or not should ever...

This is our second time in 3 months shopping with this location, and have been incredibly disappointed with their professionalism and service. The first time, we were told by a sales associate the purse we were purchasing was very rare to find and was not available at other stores. We went to another location at the Aria the same day and were shown the inventory of that bag in Las Vegas alone, which was incredible in comparison to what we were told by the previous associate. Our second encounter was a return in store. The associate advised they did not have enough cash in store to return our purchase (we had paid in cash for the item). The only option to return the item was to wait for the store to accumulate more cash. We decided with the store to return in 4 hours, in which they were still unable to return the item for cash. After several discussions, we were able to return the item. The level of interest or care of their customer was honestly just disrespectful. We were told what they “couldn’t” do, rather than how they could assist us in this predicament, that truly was not even our predicament to solve. I’ve worked in retail and high level customer service jobs, in many different facets. Not only is it customary to house more than a few thousand dollars in registers at the beginning of the day, but NEVER is it appropriate to send a customer away in hopes to return something at a later date or time because of their inability to be prepared for a business day. With excuses that their clientele only pays with credit cards, it was the beginning of the day, etc. is no reason to sent a customer away because the store was not equipped to service loyal customers. In my interactions with several employees at this location, they do not represent the brand that is a Louis Vuitton. Their behavior, careless manner, and disruptive taking and laughing to one another was not reminiscent of the value that LV withstands. I will not return to this location and I advise others to not either. They do not take their...