ItalMod Furniture — Local services in Paramus

Dear Italmod Management,

I am writing to share my feedback regarding a recent sales experience with your representative, Constantine. While I am very satisfied with the sectional sofa I previously purchased from your store and appreciate the quality of your furniture collection, my experience while considering the purchase of a dining table was less than satisfactory and insulting to me.

During the President's Day sale, I inquired about a dining table and requested a further discount beyond the promotional offer. Constantine informed me that he would call me back the following day regarding my request. Unfortunately, I did not receive a call as promised. I subsequently called the store three times and left messages for Constantine.

When Constantine finally returned my call late in the evening, he informed me that the quoted price was indeed the best available, which I am ok but asked if there is anything he could do so that i can purchase it right away However , he then proceeded to express that dealing with my request was a "waste of his time" as he had other customers to attend to. This comment, delivered in a blunt and rude manner, was unprofessional and unacceptable.

While I understand that sales representatives handle multiple clients and that pricing negotiations have limits, there are more respectful ways to communicate such information. As a returning customer (Constantine also handled my previous sofa purchase), I maintained a polite and apologetic tone throughout our interactions, even after having to call multiple times. I believe basic sales etiquette dictates that even when a price is firm, communication should remain courteous and professional.

I hope you will address this matter with Constantine to ensure that future customers do not have similar...

We had a great experience shopping at ItalMod. Staff were very friendly and helpful with an excellent knowledge of the products they were selling, and not at all pushy. We spent a few hours in the shop, looking and trying different things out, and they gave us space to try things until we found what we wanted. We walked away with the furniture we wanted and are very happy with the way things worked out. I'd definitely recommend this shop, if you're into high quality modern European (Italian, German etc) style furniture, especially leather sofas, which they have in abundance. We had spent months looking for a set of sofas, and had gone to literally every place in NJ we could find. We found some sofas in other places, but they were either too large or uncomfortable or old fashioned looking, or we had pushy sales people breathing down our necks. We stumbled across ItalMod accidentally as we were driving home from a previous unsuccessful furniture buying expedition. We were very surprised at the amazingly big range and variety they have to choose from. If we ever want something else, this would be the first place I'd go to. Top marks to...

I ordered a white tufted leather sectional from Ital mod recently. I have not recieved it yet bcz there is a 4 month wait time on custom order delivery, however I am writing this review for the sales personnel Dennis Hogan was extremely professional and resourceful from our first visit to the store.I appreciated that he was transparent about the 4 month delivery time for the product. He has a very calm and composed personality. We encountered how that personality helps, when we went back to the store on a sat almost 4 weeks after the original order after realizing that the size we had originally ordered might look too big in our space. Dennis was very calm and composed and told us he will get back to us after finding out, if changing the size was an option. He called us first thing Monday morning to tell us that he was able to talk to the warehouse and the change in size was possible. Also, he doesnt have a pushy personality like some sales personnel and he gives u the information you need and then steps aside to give you the time and space to make...