Paris Regional Health — Local services in Paris

WORST ER experience EVER! DO NOT let them fast track you in the ER! This is a review of my ER department experience. I had to be wheeled in with a wheelchair because I could not walk at all. I reported that I fell and had knee, back and hip pain. I feared I had broken something. I was in horrible pain and reported I was uncomfortable in a seated position. When the triage nurse said she was going to put me in "fast track", I thought that would be a good thing. IT IS NOT! Turns out Fast Track is a minor emergency triage option. Very appropriate for kids with ear infections, etc. But not for trauma!!! They wheeled me to a tiny hot waiting room where we waited for an hour and a half only to be directed to a room the size of a regular ER room with 5 or 6 recliners separated by curtains. The room was tiny and also very hot. I told the nurse I could not sit in that chair, that I needed a bed. Sitting in the wheelchair for as long as I had had caused my pain to increase a lot! They said they don't have a bed. Sorry. I explained my pain and injury and they said that's all they have. So they put me in a torn up recliner(they were all torn up) that had a broken handle and didn't even recline. I was in tears by this point. The PA had another patient change seats with me because mine didn't recline. After a while of sitting in pain and crying the PA saw me, after she saw another kid with an ear infection. I happen to know every symptom and treatment for every other person in that room because, remember, only curtains separated the many chairs. Another fun point, we got the chair directly beside a very dirty bathroom with no soap that apparently was the only one for the whole ER department, because the traffic level was very high. My wife was constantly stepping out of the bathroom seekers way. Imagine being examined by the PA while tons of little kids brushed past to get to the bathroom. Of course they stopped and watched for a bit because they are kids and they don't understand how horribly inappropriate that is. The pa promised pain meds soon, but no one came. I was taken to the xray room with no pain meds and I cried through the whole xray. My pain was at a 10 and I had to climb around on that hard cold xray table. At least the table was cold after sitting in the 100 degree fast track waiting room and joke of an ER room. They finally came with some meds. Pills, no IV's here! No pillows for my knee to at least try to make me more comfortable. Nothing. Nothing but a bunch of kids with ear infections. We begged them to move us to a room. We asked 2 nurses and the PA and they all said, "I'll see what I can do". I bet you can guess what they did. NOTHING. There was a young man that also was in the fast track waiting room with us, and I saw the room across the hall from us empty and they put him in it because the recliners were all full. Instead of moving me into the room and putting him in the recliner that he was apparently in line for too. ARE YOU KIDDING ME!!?? Look- I think that fast track deal has its place and is a good idea....FOR KIDS WITH EAR INFECTIONS!!!! Not for a trauma patient in extreme pain. If I was mobile enough I would have left and gone somewhere else. But guess what? They took my wheelchair, so I couldn't go anywhere. Not even to the bathroom. My wife had to help me hop to the bathroom when I couldn't wait any longer. I'll tell you this is the absolute worst ER experience I have ever had in all of my 50 years. No bed, no IV, no pillow or blanket, no M.D. and no empathy either. Unless you are bringing in a kid with an earache, DO NOT LET THEM PUT YOU IN THAT "Fast Track" It is an absolute joke. In fairness, I had treatment at that ER on a previous occasion and had a regular ER room, and Dr. Jordan was wonderful. I was not so lucky this time. SUMMARY: I did not receive appropriate treatment for my specific need. I was ignored. The staff was rude. *update added. Final Orthopedic diagnosis is a fracture and completely torn ACL. This type of injury should not be put in the fast track...

Update: it's been over a year and no one has bothered to discuss this with me. That itself speaks to their lack of interest in fixing what can only be described as subpar government ran type institution reminiscent of the old psych wards in quality, cleanliness and attention to patients.

Based on the multitude of poor reviews, it seems as though this facility does not care to improve in any way, but my review will serve as record of the abhorrent treatment my mother received at this facility starting on January 19th.

On Thursday January 19th I found my otherwise healthy mother on the floor of her bedroom and called 911. During her fall she cut her forehead and was bleeding. Paramedics arrived and took her to Paris Regional Medical Center Emergency room and we followed in our vehicle. At first glance, they were stating it looked like a heart attack.

When we arrive at the ER, there are several folks in stretchers, we're all lined up in a hallway and there is no one trying to organize the situation. A nurse at some point started asking people who had arrived first, there did not seem to be any medical prioritization at all.

The staff in this area is not just jaded, but insensitive and without beside manners. My mother is slurring her words and having a very difficult time and the nurses asked if this is her 'normal' state. One of the attending Dr's, in an attempt to be humorous, asked if she had too much whiskey. My mother does not drink and it frankly was not the time for such jokes.

Lastly, the nurse attending that evening with red hair should never be patient facing. My mother cried for us to find someone else to assist her, she was traumatized by this nurses demeanor and I also was subjected to her unprofessionalism until I asked to speak with a dr. I'm guessing, should someone be interested, you can research her name. I did not catch it and when I asked her, she ignored me and walked out of the room.

After this horrific experience, my mother was admitted the following day and we spent the rest of the time on floor 4. The staff on this floor is hard-working, they're stressed and they are understaffed. This was obvious from day one. They had a hard time keeping people from smoking on the floor, many patients cried out for help for what seemed like 30 minutes or more and no one came. It felt as though we'd left the US and we're in some 3rd world hospital facility that lacked the basics and everyone was trying to do the best they could with limited resources.

This hospital has limited cafeteria hours. So on the first night for my mother on the 4th floor, you can imagine our surprise that they forgot to put her on the dinner list. She had no food restrictions, they simply forgot. Since the cafeteria is closed, we had to drive elsewhere to get her some food.

As recent transplants to Paris, we are shocked at this facility, and that's an understatement. This entire situation is ripe for a lawsuit, and I'm certain it will happen as more folks are moving to the area and will ascertain that this behavior and lack of regard for your patients is your status quo. Shame on the ER staff for your lack of compassion and professionalism. Shame on the hospital for limiting your nurses and caregivers to the point where they forget to order food for their patients. This...

This is the worst emergency room I have ever been to in my life. I was in a car accident and my chest hurt, my knees, my shoulder, my back and my head. I kept telling the ambulance drivers. I didn't think it was my heart. I thought it was my ribs that I'd never had a heart attack, but my chest was hurting so badly. When I got to the hospital, I was moved to a wheel chair. They didn't rush me back to check me out to make sure it wasn't my heart. They put me in the waiting room where I sat and sat and waited. They eventually brought me to another room to get personal information and insurance which was all they seemed to care about. I was pushed back into the waiting room where I again waited. At some point I was pushed back into another room where there were three or four curtained cubicles. I was left there and eventually I got out of the wheelchair and put myself in a recliner. Another person came only to get more personal information and wanted insurance. It was then another 15 or 20 minutes before anyone came to ask me anything. There was some hospital staff sitting at a desk who did nothing as far as I could tell. The person who did finally come to check on me said she was, I believe, a nurse practitioner. She asked me where I hurt. I told her; they ordered x-rays and a CT scan and left me there again where I waited and waited until someone came to get me for x-rays. Then brought me back where I waited again until someone came to get me for a CT scan. I was then taken back to the area that was curtained.. no one asked me if I needed water or anything or was I okay? My vitals were never taken. I was never examined. I was left there. I finally asked the young lady at the desk if I could get some water. She gave me a 6 oz bottle of water. I eventually said I hurt so badly, I'm going if this is all you're going to do. She told me I had to wait on my test results. I replied they could call me. I was then told my test results and because my knees hurt so badly I finally pulled up one of my pants legs up and asked the young girl at the desk what should I do? And she said put ice on it and elevate it and I was sent home. I went the next day to complain. I couldn't get to an administrator. They gave me the number of an emergency room supervisor who I called from the administration office. She gave me many excuses for my treatment and told me that there was no way they could have had me there without taking my vitals. I told her they must have used the vitals from the ambulance. She said she would check the cameras because that was illegal. I repeated to her not one person examined me or checked my vitals. They didn't know if I was actually having a heart attack or not after I told them my chest hurt. I found out online who supposedly owns the hospital. I tried to call all the numbers that were available. No answer. I received a link to evaluate my visit in the emergency room, and it never would take me to the website. This emergency room is deplorable. I pray to God I never have any incident that would require medical help that I would have to go there. You'd be better off going to a minor emergency and this is supposed to be a designated trauma hospital....