Verizon — Local services in Paris

I purchased s20 ultra 5 g along with screen protector, case, and dash magnet. I let the woman put it all together as I wait and even asked if the magnet was done right because she put it on the phone instead of case. Well because of this the phone does not stay like it suppose to so it fell and broke the screen protector. I call and they say we will replace screen protector. When I brought it in it a different screen protector than original. Thats fine but when installing it she didn't properly clean screen and had bubbles every where. But she reassured me that it was just the way it suppose to be and told me the bubbles would come out once the phone got hot. So in short don't let the staff do it because they won't even read the direction to properly install and when confronted will ' reassure' you they know what they doing.-

-EDIT- Went back 3rd time the person there proper put my screen on and the exact product so instead of leaving this one star it will be 2 realistically if I could 2 half close to 3. So hopefully I can good enough service to start with 3 to 5 stars but this last experience overall gonna have to stick...

Popped in to Russell Cellular on Loop 286 in Paris, Texas, to get help with my iPhone that was misbehavin’ following my mandated update and had the unique pleasure of being greeted and treated maaahvuhlously by Brittany! Not only did she interact in a professional, courteous, and knowledgeable manner, but she also speaks “old geezer speak” quite effectively (as I am a 67-year-old senior citizen who loathes technology and change, always shuddering in sheer terror when I see the “red light notification” in “settings” indicating that I will soon be forced to install yet another update 🤦‍♀️🤦‍♀️🤦‍♀️). (Side Bar: Why do we have soooooooo many updates?) Anyway, my experience was greatly improved by meeting Brittany! She is an ambassador for Russell Cellular!!! Please give her a raise...a BIG one!!! 😎😎😎

Thank you for your time and your consideration of my...

Went in to get new iPhone. Picked out new black iPhone 16. Held it for literally 30 seconds to see if it would fit my old plastic open face case. Sales said they will transfer my data come back in couple hours. When I got back the phone had 2 DEEP scratches at top and bottom. When I pointed it out sales lady yelled at manager across store saying he accusing me of scratching his phone. I said I ain’t accusing anyone it’s just scratched and I didn’t do it. Manager and sales says they will have to check cameras. I’m thinking what the heck.. I may be here 2 hours while they watch film they come back out less than 5 minutes saying i handled phone more than sales so there was nothing they can do.. I have never been screwed so blatantly in my life. I strongly suggest going to a Corporate Verizon store. This location is privately owned and does not live up to...