Best Buy — Local services in Parker

Getting someone from the Geek Squad to my house to fix the home entertainment system related problems I'm having (with over $10,000 worth of components purchased at Best Buy) is more difficult than getting the hostages out of Gaza.

First of all, your phone-bot answering system is horrible and not customer focused. The first time, I called and it took several steps to navigate ambiguous choices to finally get the system to connect me with a person.

Unfortunately, I believe that person was offshore, did not understand or communicate well, and she completely botched the order.

When the techs arrived, they said that what I'd communicated to the phone rep was not on the order, they knew exactly what was needed, and that "they'd get in trouble if they did what was necessary." WTH!

They said someone would call me to reschedule. After a few days, no one called. Great. I had to navigate my way through a phone tree system again seemingly designed to discourage customer satisfaction or success.

I finally connected with someone for whom English is a first language. It took several minutes (again) of answering personal information (name, email, address, and phone number "...in case we need to call you back"), explaining what had happened so far, and the need to reschedule techs who were informed about and authorized to fix the issues. After being placed on hold for several minutes (again), the rep finally came back on to tell me he'd run into a problem. He'd need to cancel the first order and refund that pre-paid fee before he could reschedule. Sigh.

As I was expressing my joy over their clunky process and asking him to proceed, we were disconnected.

I've taken several minutes, after waiting several minutes for a return call, to write this review and share my frustrating, time-wasting experience dealing with Best Buy.

I still have not received a callback. So much for providing my phone number, "...in case we need to call you back."

Things have changed with Best Buy - for the worse. Probably a new CEO who will run it into the ground to sell off the assets, buildings, and real estate.

I predict Best Buy will disappear from the scene the same as Blockbuster, Sears, K-Mart, and many other companies.

If a customer can buy everything you offer online, your only hope for survival is exceptional customer service. At this, Best Buy is...

Another example of why retail is dying.

I was looking to upgrade my Google phone (which I bought directly through the Google Store a few years ago and had an amazing experience). After reading some online reviews, Best Buy was recommended, so I decided to give my local store a shot.

From the start, things didn’t go well. The greeter at the door was completely clueless. His attitude and lack of customer service were truly shocking. Unable to help, he directed me to the checkout counter. The trainee behind the counter tried hard, but she was juggling too many tasks and couldn’t get to me right away. I was patient and waited, and eventually, she got me a quote for a trade-in value on my current phone.

However, the value was lower than what I’d been quoted by the Google Store. More importantly, no one at Best Buy seemed particularly interested in selling me a new phone. In the end, I decided to just order through the Google Store instead.

This wasn’t my first time at this Best Buy location, and I wasn’t impressed on previous visits either. I guess I just needed to give it three chances to conclude that Best Buy isn’t the best option.

Oh, wow, thank you so much for your immediate AI-generated reply — nothing screams “we truly care” like outsourcing empathy to a chatbot.

Also, fascinating strategy: directing frustrated customers away from traditional support channels and into the chaotic void of social media, where the real measure of assistance is how fast someone can copy/paste a script with your ticket number in it. "Kindly mention the phrase ‘Google Review, Convo #23325’"... what is this, a secret password to the underground lair of actual support?

Just to clarify: you're a massive electronics retailer and you're telling me that in 2025, the only way to resolve a service issue is to send a public DM on Instagram? What happened — did email and phones get recalled along with half your floor models?

Anyway, thanks again for the "help." I’ll be sure to shout my issue into the social void and wait for someone named “BBSupportAgent74” to get back to me with a fresh...

As a local guide, I tend to write more reviews than the average bear, and most of the time, I'm hailing the virtues of some establishment that I've visited time and again and their day to day performance is, well, at least satisfactory.

But, today is a little different. The Best Buy in Parker, CO is a reasonable example of any Best Buy anywhere in the country. But what makes this Best Buy different (and frankly this review) is my attempt to pointedly acknowledge a particular employee of Best Buy in Parker.

Tara Perticone with the Geek Squad; she is extraordinary! Best Buy management would do well to recognize her contribution, which, goes significantly above and beyond the perfunctory performance of an hourly wage and instead exhibits the character of someone who genuinely wants to serve her clients to the very best of her ability.

It was a trying day for me. Computer problems at the office, attempting to correct them myself, failing.... and then finding myself face to face with Tara who assured me that she would do everything in her power to take care of my problem as quickly as possible.

Well, she did! As the late morning drew on into late afternoon and as I worried about how we would conduct business the following day... Tara was busy doing what she promised me she would do... fix my problem.

To my pleasant surprise, I received a personal call from her just prior to closing time, explaining that my problem had been resolved and I could come pick up my equipment.

So to be sure, this Best Buy is good, perhaps even very good... but in the Geek Squad department... they have an asset that I hope they will recognize is extraordinary! Thank you Tara, you took a weight off of me this afternoon and I'll sleep easier knowing that tomorrow will proceed as any other day. Unfettered of technology problems that will allow me to focus on patients, without...