Jack in the Box — Restaurant in Parker

Drive Up Window: Welcome to Jack in the Box. Can I take your order? Yes, we’ll have two number ones, a number six, an ultimate cheeseburger, a croissant sandwich with cheese and egg, and two hash browns.

Drive Up Window: Okay, that will be a number one, two number sixes, and a sausage and egg biscuit.

No, we would like two number ones, a number six, an ultimate cheeseburger, and a croissant sandwich with cheese and egg, and two hash browns.

Drive Up Window: So, two number ones, an ultimate cheeseburger and a croissant sandwich.

Again, no, we need two number ones, a number six, an ultimate cheeseburger, and a croissant sandwich with cheese and egg, and two hash browns.

Drive Up Window: A number one, a number six, a croissant with egg and cheese.

You forgot one of the number ones. We want two number ones. We also asked for an ultimate cheeseburger and two hash browns.

Drive Up Window: Please drive forward to the window.

At Window] Drive Up Window: Okay, so we got two number sixes, an ultimate cheeseburger, and two hash browns.

Can we have someone else take our order?

Drive Up Window: I’m sorry, I’m having trouble dealing with reality right now.

Okay, last time, we need two number ones, a number six, an ultimate cheeseburger, and a croissant sandwich with cheese and egg, and two hash browns.

Drive Up Window: Got it.

Aren’t you going to ask us what drinks and fries we want with the combos?

Drive Up Window: Oh, yeah. What do you want?

Two cokes, two waters and an iced tea. Curly fries with the three combos.

Drive Up Window: Okay, two cokes and an iced tea.

No, two cokes, two waters and an iced tea. Three curly fries.

Drive Up Window: Ok. How many sugar packets do you want with the tea?

None.

[Leaves window returns 3 seconds later shoving a fistful of Sweet n’ Low at us.]

We don’t want any sweetener.

Drive Up Window: Oh, yeah. I’m having a bad day.

[We get our food and start driving while checking the bag. No surprise, we must turn around and go back because the burger to one of the number six combos is missing.

Tattooed and Pierced Manager: What’s the problem?

We’re missing a burger and this whole ordering process has taken over 20 minutes. Despite repeating the order over half a dozen times, we still got the wrong order. It appears your employee is having problems communicating and taking orders. He stated he is having trouble dealing with reality.

Tattooed and Pierced Manager: Well you have your burger now.

That’s not the point…

Tattooed and Pierced Manager: [Interrupts and raises voice.] Is there a problem?

Yes, the problem is that we’ve experienced the most god-awful customer service. At this point, I’m looking for cameras to see if we’re being punked.

Tattooed and Pierced Manager: Watch it, mister.

Watch what exactly?

Tattooed and Pierced Manager: Never mind [walks away].

And of course the food was cold and some was burnt. Horrible! When my husband went in there were three other very frustrated people complaining loudly about the...

I have never been so disrespected by the younge male employee that was working the drive-thru window today at 11:00am by anybody in my life after asking at the window if our Burger was correct I told him no that's not how we ordered it and instead of listening to me he continued to do whatever he was doing so I had to say excuse me sir did you hear me and he had to take his earpod out that he was obviously listening to music and two then here my response to his question he asked me i then told him this is how we ordered it can you please make sure that it's right since you already charged my card we want to make sure ita right. the burger was still not right so we went back and have it fixed we had ordered a number five that comes with smashed sauce on it and he tried to tell my 14 year old that we then had to pay for the sauce even though we've already paid for the whole meal and burger that comes with that sauce anyways, at this point I went in there and he was completely ignoring my daughter holding the burger to get fixed instead of just handing it back for somebody to put sauce on and then he tried to tell me that we don't get our food now the food that we already paid for I asked him what his name was an all he kept saying was the numbers on the door over and over again as he sat there and yelled at me in front of everybody instead of just putting sauce on the burger like we ordered it some nice lady in the back ended up taking the burger and fixing it for me but whoever that kid was with short brown hair that was working the window today should 100% be fired by the way he just treated your customer I would love for the owner...

Waited ten minutes before anyone even acknowledged us walking in, let alone take our order. They’re somewhat busy, but nothing compared to any other place in town. So we finally put our orders in, I had a #7 with Curley fries and my father had a #7 with regular fries. Both burgers came out barely even warm with little to no condiments on them. My father came up and asked for a mayo packet, which took another five minutes, and while he was waiting the guy behind the counter handed another customer a mayo packet and started to walk off before my father said something. Then he finally got the mayo. And the fries, the fires were cold. The woman working on the fries was just making a large amount of them regardless of what orders were coming in and instead of sending out the fresh product, they send out the cold fries that have been sitting there for longer than we were waiting to order. I ended up getting sick to my stomach while I was eating it. Then if you look in the back it’s just filthy. All in all this is just a terribly ran business that puts out low quality food because they don’t hold their employees to any type of standards. Edit: I love that the owner has the time to respond to all of the good reviews but refuses to acknowledge the ones where his customers had a terrible experience. The other jack in the box in Parker closed and with how little this one cares I’d say they aren’t far...