Frontier Communications Retail Store — Local services in Parkersburg

Disgusting company with Disgusting customer service. The lines in my area are so old I am surprised they haven’t turned to dust. “Striving to give you the fastest most reliable service” is laughable, at best.

Our net goes out almost once every month. Disconnects us randomly constantly. Right now it’s 11:44pm 7/29/19 and our service has been out since 10:45am 7/29/19.

My first call with customer service was a man with a horrible language barrier. Started troubleshooting and he hung up on me half way through troubleshooting. Second call was a lady who was also hard to understand, but not as bad as my first call. She simply told me “there’s an outage” and finished up the call. No info and no troubleshooting.

I then received a message saying there was an outage then at 12:00pm received another saying it was lifted, still no service. So this time I skipped the possibility of language barriers and used the chat. Gave the man all the info I had including that I received a message saying the outage had been lifted. The only info he gave me was that the technicians were working on the now supposedly non existent outage and that I should wait... then ended the chat.

Finally I got hold of someone on my 4th call that actually did something, that I could understand. She told me that unfortunately the message I received was a mistake, there’s still an outage with no ETA of being fixed. She reported it to her supervisor that it should still be an active outage and that I mistakenly received an “issue resolved” message. Apologized for me receiving a false message. Ensured that it will be back up ASAP and that I should receive another message when it is. Also informed me that I can get credit for time lost once the service is restored.

All and all I’m still upset, I still am without service... but I’m happy there was a slight bit of sliver lining and there’s at least one person in this horrible company that has a friggin brain and manners.

Update: 7/30 4:04pm internet still out after loss of service 07/29 10:45am. Still no...

Clear customer services very very bad. The act like a bunching union work first this is just a cell's office they should be doing customer service and everything but they don't want to put in any effort and then if somebody in the office does not like you or has a problem with you they'll make sure they hang up when you assume you call and didn't put you on voicemails from then on. That communications structure with the company is . terrible they do not communicate with their other employees they come out to do an install for your services they will say they will come back to stay and they don't you'll set there for a week not knowing going on in your services are still not installed. Personally I think somebody should fire everybody and re hire can restructure everything from their customer service to the engineering department. The service I have ordered is business and for business it's normally within twenty four hours stuff is rolling and done. Not with front tear they don't work on the weekends they don't work at night they don't care if you set there with no service for days on inn or weeks. You call customer service and they said well during that we can tell you there's no in they don't have any time lines nothing nobody knows nothing. Terrible terrible terrible company. Everybody needs be replaced and restructured or they need to go out business and that's my else by i'm out and they can do it. The way they are going from their customer service being from overseas people that doesn't understand english. To their workers that work nine divide and don't care about customer service or how they act or away they tre cosmer or how's it customer suffers I hope another big lawsuit goes after them send anne I hope the government goes after them like...

Bottom line. Frontier is the worse phone company in the world. Yes world. I have traveled to 6 of 7 continents and Frontier is by far the worse. They absolutely no problem billing or sell you a service, but let that service fail and it is at least 9 days before it is repaired. I guess it would take that long when all local trucks are sitting on a hill (only way to get cell service) playing on their phones. Customer Service says that the only way they can get open tickets. Really? 3 hours to down load a ticket? What cell service are they using? Technicians are a joke. 1st one says it's a house issue. Run new cable. Nope. Second says it's a issue with the box at end of road. Nope. Says he doesn't know what to do. Third says it's in the box at the end of another road. Nope. Fourth says it is at the CO. Nope. Fifth says it's at the the end of the first road. Yep. Finally fixed it. 16 days later. Ticket closed 5 times opened 4 times. I've been with Frontier for 3 1/2 years. Total service down in that time 4 months. Whatever you do don't try to get a credit for time down. The techs close the ticket as an internet issue. Since internet is not regulated they don't have to give you a credit. Imagine that. Phone issue they have give you a credit because it is regulated. I bet if the techs were paid by the ticket service would be back up in a day. Next time I see the trucks up on the hill, I'll take some pictures. Let's see how they lie their way out of that. I'll be sending another letter to the FCC about...