GameStop — Local services in Pasadena

They may offer good info on products and games, but ask if they have anything in stock. Most of the merchandise they have for sale that are advertised out front are either sold out or not in stock. Even basic items like controllers, games, accessories for consoles, and even new games that are released are never in stock. They have notes on their products stating they could order for you, but what would be the point if you can just do the same thing by buying online at home. It's a waste of time going there just to be told they could order it for you or find another Gamestop miles away the may or may not have it. Even more of a waste of time. Be sure to inspect your pre-owned purchases because if you decide to return it. They will treat you like you damaged the product that you bought pre-owned and find reasons not to take it back. I did one return like this and this exact thing happened. I have never returned anything I bought from there before, which is a good thing, but the first time I did, the cashier remarked by accusing me of swapping the item. She did this without inspecting the item I bought from her specifically on purchase and then choosing to inspect on return. They had no prior basis to make a judgment like that. The cashier spoke in a rude tone while nodding her head in disappointed that she had to return it still. What waste of time. They need to stock up on inventory because that store is alway empty and train their employees to be more...

**edit just to clarify; I understand the employees themselves are not at fault. Though, surely somewhere on the totem pole, someone has to make the call on this sort of item and whether it should be sold. * I digress, $40 for ONE (1) U S E D joycon. Brand new, they're selling in sets of two (2) for $79 (86.00 w/tax). Not only is gamestop selling the joycon at 100% retail price for USED items...they clearly do not do what Pawn Shops even do and test the product they are reselling (overpriced at that), as the controller not only was damaged in appearance, the level of such was not noticed until I compared to my original joycon. However, appearance isn't my reason for complaining, but the fact that not only was I charged the same as a new unused controller, but for one that doesn't produce new and unused controller results. It only works for 10 to 20 mins (longer sometimes, it's hit or miss) before it disconnects. How did nobody check this beforehand? Now I've wasted unnecessary money and soon, my time. Luckily I pay attention to return policies, but I do empathize with those who do not realize they're being scammed, literally, before their small window is up and they're stuck with junk. Do better gamestop. Trying to scratch your back gamestop and keep afloat, return the gesture to your customers...

For me it’s rare when a GameStop associate is just rude and disrespectful. However, that is the case when I went to pick up a game. One employee from the Almeda Store was kind enough to call nearby stores to search for a game for me. He was successful and found one at the Southmore location, but when I arrived to pick it up this short female with glasses basically called me a lair. Saying she was there all day and didn’t know of any call. But it’s the way she said it. Like she didn’t want me there. She then start to interrogate me. Like I’m there to take someone’s preorder. If she is suppose to be training the young man who helped me then she needs to take notes because he was helpful and courteous. Don’t talk to loyal customers like you’re a detective. I’ll never go to this location again. There are far better associates at other locations who are willing and...