Popeyes Louisiana Kitchen — Restaurant in Pasadena

This location has the laziest staff.

I ordered online for drive through pickup just to be told that I have to park and come inside to pickup a drive through order. - I canceled the entire order and went to KFC instead.

Two months later, I tried to give them another chance and today they failed me again. I went through the drive-through ordered $30 worth of food. No one tried to upsell me any new menu items. I just so happened to see it as I pulled off. When I got to the front, I asked if they could replace one item that I ordered and they told me I would have to go back around through the drive through and start my order from scratch. Keep in mind there was nobody in the drive-through or at the menu. I was the only person in the drive-thru line at this location.

And just like I did before I left and went to KFC plus they are much cheaper. There are better Popeyes around that actually taste like Louisiana Popeyes chicken. Skip this location because this...

Today I had to order of about 20 chicken strips and they only gave me two dipping sauces for 20 strips and then for the day before when I bought some chicken for my family I didn't get my extra five biscuits there was supposed to come with the 10-piece to sides and five biscuits I ordered two of them and only got one complete order and the other order like I said was missing its biscuits I love Popeyes but this store over here is starting to make me not want to buy from there cuz they can't even get everybody stuff together and I asked politely and please for mashed potatoes and gravy on the side as well and I stuck with the gravy in it if you have new people please continuously remind them what they need to put in the bag and what they need to ask customers I used to work for a Popeye's and I had to do this all the time at the window and at the front desk come on people you...

Horrible Experience, showed up 15min after order time, there was a line at the drive thru which was ok for me. Told them pick up and gave name, they say to drive up to the window. Once at the window, they tried to charge me, I said paid online and gave my name again. They say that order has been picked up, I ask how if I’ve been in line and literally no one else can pick it up aside from me(two under age children at the home). Offered to give ID and time stamp of me leaving my home because they kept telling me it’s been picked up. After a while they finally agreed to give me my order but after telling them there were items missing, they kept stating they were in the bag. Decided to leave to avoid confrontation. How is it the customers fault that they gave the order to someone else????? I have the app with my name, it was my CC that it was charged to....