PAYLESS FURNITURE — Local services in Pasadena

Jaqueline gave me a great deal on my new couch

Edit: I thought I had gotten a great deal but at this point it’s feeling like I’ve been scammed. The people in the store don’t care because “once we sell it it’s not ours you gotta return it through the credit company” yet credit company says they have no way to return a couch because they have no use so now I’m waiting for the store and credit company to let me know what’s going to happen because I was told I was not going to be charged interest for a year but ended up being charged interest. The lady who sold me the couch said “I thought you had no interest but I was wrong” so because of her mistake I’m stuck going back and forth between Concora and Payless to figure out how to return this couch I no longer want. Payless has an older woman working there (might be manager or someone of that title), who thinks that speaking in Spanish around people who are mainly speaking English means they don’t know how to speak Spanish, ended up telling the girl “she signed the contract? Well that’s the credit company problem, nothing you can do” Concora says they have a case on my account due to the dispute and are waiting for Payless to send them documents about our transaction including the girl saying that we weren’t paying...

I can’t express how much of a regret it was for me to conduct business here, all I came for was a bed set and instead they gave me a huge headache. Not only did they make me wait an hour and a half past the time they originally told me for pickup (which at this time has started raining), but once I got home ready to start assembling my bed set I open the box to realize the whole bed frame is missing. I called the store and they have the audacity to tell me how it must of been my fault and how I may have lost it during transport. I will never do business here and I suggest you...

They just want their commission. We were promised have 4 beds delivered on a Tuesday. They came on Tuesday with on one bed. They were setting it up n headboard was cracked. So my pregnant wife n I had to sleep on the floor. N still were missing the 3 other beds. When they final delivered n set up, they left empty boxes outside n a big mess inside. I don't recommend them. Price are high anyways for...