Cricket Wireless Authorized Retailer — Local services in Pearland

I am a loyal customer. I've been with your company for more than 20 years. 5 months ago I visited one of your stores 11037 FM 2234 ste 101 here in Pearland TX. I was led to believe that I was purchasing the newest version of the cricket phone. I had been having trouble with connecting with the network so I came back to the store where I purchased my phone. After conveying the trouble if been having with the service . I was informed that the previous owner of this store was no longer here because they were selling old phones as new and that I would keep having those problems because my phone is a 2023 version. He also stated that I would have to purchase a new phone if I didn't want to have those problems again. I don't think it's fair that I have to pay for a new phone because of something someone cricket did business with was found to be doing. I feel like I was scammed and now I have to pay for something your store owner did . I would like to be credited the full amount of what I paid for this phone so that I can get what I thought I was getting 5 months ago and not be made to pay twice...

Trash. The associate was polite and operated inside of his boundaries. So I do not blame him. They had a Micro SD card for sale that was resonably priced at $12.99. When I got to the counter it rang up for $39.99. I showed him the pricing. He was not able to change the price in the computer. I called Customer Service. Cricket pretty much told me that if I did not want to pay the listed price in the computer, regardless of what it was hand marked, and marked on the peg as, then I could find another retailer. I asked them if they did not want my buisness. They said that they did not want my buisness. Then quickly said that they did. That they did not mean to say that. I was transferred to several call center associates asking for the manager. They woukd simply tranfer me back and forth saying that I had just talked to the manager. Cricket will never have my...

During my visit on 3/17/2016, there was only one person working and he was with a customer when I walked in. He acknowledged my presence and said he'll be with me shortly. That was fine. Another gentleman walked in after me and needed to pay his bill. After a short wait, the Cricket employee decided to wait on the man that needed to pay his bill and look at accessories before me. That was unprofessional and rude. I left the store. If the employee deems it necessary to wait on a customer that was after me, I can take my business elsewhere. My time was not valued and I'm very...