Dillard's — Local services in Pearland

Hello, I would like to tell you about a horrible experience I encountered at the Dillard's store in Pearland, Texas. I entered the store on Sunday, January 13, 2019 around 6:00 p.m. I was unaware that the store closed at 6:00 p.m., and became aware once the store announced for employees to check the fitting rooms. I saw an employee walking by and I asked her if the store was closed. This employee, who I would later find out is named Marrissa, berated me in front of the other employees and she said I knew the store was closed because they made several announcements. I informed her that I did not hear the announcements, but that I would leave promptly and as I started to walk where my car was parked. She yelled at me that I was going the wrong way, and that even though I was parked by the South exit, she would only let me exit out of the North exit because she already locked that door. I explained to her that is was dark, late, and unsafe for me to walk all the way around the building. She stated that she did not care. I told her I would not leave out of that exit. She said she would make an exception this one time, and again told me that I heard the announcements. As another employee walked me to the South exit, she continue to shout about me to the other employees and complain about how they had to open the door even though she knew that I had intentionally stayed after hearing the announcements. She was so loud that I could hear her across the store. I felt humiliated, threatened, and insignificant. As a valued and longtime customer of Dillard's, I would not like for anyway to be treated this way or put in a harmful situation. I spoke to the store manager Lori this morning, and she very nice and professional and apologized for her behavior, but this traumatic and unjustified treatment should have never happened in the...

I recently visited the James Avery location inside Dillard’s at the Pearland Town Center due to a previous positive experience my son and I had. On our last visit, a James Avery associate went above and beyond to help us with a charm purchase, which left a great impression. Because of that experience—and because this location is typically less busy than others—I decided to return yesterday to purchase another charm and have it added to my bracelet.

Unfortunately, this visit was completely different and very disappointing.

When we arrived, the James Avery counter was completely unattended. There were no associates in sight. We waited for several minutes, browsing the jewelry, and still received no greeting or assistance. Eventually, I walked around the department and found a young woman with long wavy hair, glasses, and a nose ring. I greeted her and asked for help at the James Avery counter, and if she could add one charm to my bracelet.

She immediately told me that they were not adding charms until August 5th. There were no other customers around, and she did not appear busy at all. Despite this, she made no effort to assist us, never approached us while we were waiting, and offered no explanation or alternatives. Her tone was dismissive, and it was clear she had no intention of providing any customer service.

I understand some James Avery counters are very busy because I have experienced this, and there may be long waits for assistance and getting a charm put on the same day is not available because of how busy it is. This location is not busy and there are never customers waiting. That is what really surprised me about my experience.

Because of this, I chose not to purchase anything and informed her that I had driven a long distance specifically to visit this location. I left extremely...

It is not surprising that this store is empty of people traffic 90% of the time. I presented my problem to the men's department manager, John Gomez and the store manager, David Cruz. Giving me platitudes about how an offensive new employee needing more coaching and training does not exonerate the store nor does it change my experience.----- I visited Dillard's to buy luggage on March 4, 2024. I went to the luggage section. I found what I wanted, but still had more departments that I wanted to browse. AS I WAS WALKING around different departments, a black sales associate was shadowing my every move. Then I realized that there were several other black associates who were all looking at me and surrounding me. I decided to leave that department to head to another department with the piece luggage which I intended to buy. Suddenly, the black associate stopped me by yelling at me. "Hey! You need to pay for that!" I turned around and there were at least 5 black associates surrounding me. I told him I'm not finished shopping and I resented the fact the he was following me the whole time I was shopping with the luggage in my hand. I told him that Macy's allows one to pay for anything in any department. He replied, with a smart mouthed comment, "Well, this isn't Macy's." I'm not a thug or a criminal walking through a store. I'm a white, 60-year old man that will not tolerate being profiled, shadowed, or bothered during my shopping experience. If that black associate was followed around by a white man, there would have been cries of racism and been in...