Red Robin Gourmet Burgers and Brews — Restaurant in Pearland

I was visiting Houston and decided to stop by Red Robin since it had been some yrs since dining there. Came to the Pearltown location and was asked 2 times how many were in our group. I thought, “Maybe they have had a long day already” and followed the host to our seats. We then were greeted by our friendly waitress Evelyn (dark wavy hair). It took a little bit to get our many varied drink orders, but she was really nice so we didn’t really mind. This is why there are 3 stars: she was great. Everything was good and fine until the food started coming out. First, the donuts were not cooked all the way through. Next, the spinach and artichoke tasted like it was watery and came out of a container. Lastly, when our main meals came out my brother’s chicken wrap did not have a decent amount of chicken nor the other inside stuff to make for an adequate size chicken wrap. Me and my daughter had burgers that were dry and charred. I could taste the charr. My daughter also complained of the dryness in her burger that was also not cooked as asked. The waitress offered to remake the order, but I lost my faith in the restaurant by that point. The manager was called over and she stated she would como our meal. I thought she meant the entire bill, but as our refill of fries came out my brother asked me to check with our waitress to verify and that’s when we all (including the waitress) found out that we still had expenses to pay. I am very disappointed at Red Robin for not completely taking care of the entire bill; we went into the restaurant really hungry and I had to leave still hungry. But on top of that I was unsatisfied, agitated, and very disappointed that the manager didn’t offer a gift certificate voucher for our use on a different day. I also did not appreciate how it was said that it was the waitress that was at fault for the incorrect order description for the burgers. I believe it is the manager’s responsibility to take responsibility for ALL errors, but the manager made sure to say it was my waitress’ fault. I DO NOT suggest this location PERIOD! I feel bad for the waitstaff that are actually good here, but they need to get better Everything! Cooks, Managers (who will take responsibility for employees’ errors like their titles infer), faster order placing process, and mayb more staff to make things move more smoothly.. There is an issue at this location that needs to be looked into. It may also need a thorough cleaning of the cooking areas. I hope Corporate sees this review and does a “secret” review. Stay safe,...

We are visiting our daughter and her family here in Pearland and have eaten twice already at this location.

09/16/2016 - The first time was an awesome experience - which is why we chose it a second time. The first time, our server was very friendly and engaging and answered all our questions about their menu items. The wait wasn't long at all and the food was great! The on duty manager stopped by our table and checked on us as well.

09/21/2016 - 5 days later we were shopping at Pearland Center and decided to go to this Red Robins again. I'm not sure if this makes a difference but we were seated on the LEFT side dining area (as soon as you walk in) - last time we were seated on the right. The experience was like night and day. Although our male server was friendly enough, he wasn't as attentive. There were only 3 tables with customers on our side at the time so it wasn't like there was a lunch rush. This time we had coupons from the Pearland Center customer service stand and asked to use "their coupon" for an appetizer. The male server reacted with such hesitation and uncertainty about using the Center coupon that I suggested he verify with his manager. Of course it was accepted - that was a tiny bit annoying.

I had asked for water this time after walking around the Center and the water tasted like it came out of a garden hose. The food though was still timely and delicious. But after serving our food, our male server didn't check on us until it was time to give us our check.

I guess it's hit and miss anywhere you go and I would've given them 5 stars if the 2nd experience was consistent with the first. Perhaps we'll go there again before we leave to break the tie!

My recommendations? Ask to be seated in the right side dining area (that might make a difference). Ask for bottled water, not tap. And if you're using Pearland coupons, show them before placing the rest...

UPDATE: I followed the instructions left in the business owner’s response.

The Red Robin at the Pearland Town Center has been a family favorite for many years. We’ve enjoyed birthdays, treating our nieces and nephews, early dinner, late meals, and everything in between. The kitchen is phenomenal! The turkey burger is my go-to order. Such a great blend of spices.

I had an unfortunate experience recently that was not handled correctly by the manager on duty involving the new changes to Happy Hour pricing. The advertisement for the happy hour was left on our table, which while being within the bar area was not considered the bar area technically, and was denied the happy hour promotion. The manager on duty, Stephanie refused to honor the promotion despite the error being on her lack of removing the promo or training her staff to explain the change to guests. I did all I was asked to as a customer, and felt punished for it. I tried being polite and calm about things, but was definitely pushed to sarcasm and rudeness when it was clear she wouldn’t, not couldn’t, offer any form of assistance.

After a call from Carlos, the district manager, I have restored confidence in the organization, and do not want my one bad experience to ruin decades of enjoyment of this restaurant or the years of fun at this location. I believe the manager and staff will have the proper training to handle this and other changes going forward.

I will, however, suggest that before ordering any promotional items, a specific question to confirm pricing and availability for that particular table should be asked. I know I won’t make that...