Authorized Retailer UScellular & T-Mobile — Local services in Pekin

Update they ended up giving us a credit and new equipment. My wife said they did apologize for the misunderstanding. The credit was to offset the replacement cost for equipment. Plus another for all the trips into the store.

Wireless internet issues. Went to one on court street because we had a similar card issue gentleman working there was great the this time on getting it switched out and Even gave us another card because of issue just in case. That's where it ended. Got home plugged everything back in to find out that didn't work was sent back with unit got to store at 430 he was helping another customer at the time when it came to my wife he was fast to push her out the door with I can't help you it's past the 15 days which I was told 15 days was the return on device if we didn't like it. Call center is the one that sent us back there to have unit replaced to only get told no. Called customer service to get told that they have to inspect unit at store and they can in fact replace unit if they call in. Better training I'm thinking and also employee's that aren't worried about closing time that might have taken a few extra minutes. Now we have to drive back a 3rd time to get what should have been done the 1st time. This is long because they waisted my time so figured I would waste so of theirs by having to read all this. Hands down that gentleman...

Decent staff seemed very helpful at the time. Got a good deal I thought. Took new phones home only to find out i have no service at all. Had the phones a total of,2 days before returning them and,cancelling the contract. I was told they have a 15 day service guarantee where if you're not happy you can return the phones within 15 days free of charge. I returned them and was told corporate would issue me my refund for the money i spent buying the phones. A couple months later I get an outrageous bill instead of a refund check which I was expecting. Contacted customer service and the said they would get it fixed. I still to this day get bills from them and never got refunded any of the money I spent buying the phones. I would not reccomend going here at all and if you do. Please don't believe anything the salesman say. After all they are just there to get you hooked into a contract with some pricey phones and after that they could care less...

Bought 4 phones and all kinds of accessories. Added insurance to every phone. When they were selling us the contract and phone, we were their best friends and the most important people in the world, when it comes time to file a claim on a broken phone.... well lets just say they had no clue who we were and. Gave us the number for the claim company, couldnt get anywhere with the claim company, called the store back asking for help, they said, "we dont do anything with the insurance....." I understand it is a separate company but they should at least be able to help you get the claim filed. Instead of just shipping you to a number that never answers. Still cant get any help but they are still taking my money for...