My husband and I visited the Galleria Home Store in Pembroke Pines, he had visited the store before and wanted me to check it out today as we are looking to purchase two vanities for our home and unfortunately, our experience was extremely disappointing. The lady who assisted us was very rude, unprofessional, and unpleasant to deal with. She had no interest in speaking with us, was dismissive, and made the entire interaction uncomfortable.
Customer service should never feel this hostile. When shopping for our home, we expect to be treated with courtesy and respect, but instead we left feeling frustrated. I hope management takes this feedback seriously and addresses the lack of professionalism, because shoppers deserve a much better experience. She was so horrible with her nasty attitude that I could not even look at anything else and the stores have some pretty...
Read moreI am a customer of Galleria store in Pembroke Pines as are my neighbors . We love the store and their customer service and assortment .
However, I have had a bad experience in particular with James Martin bathroom vanity manufacturer. The quality of the vanities was very disappointing with paint just coming off, not upholding to water bathroom environment .
The cabinets were replaced however the same issue within less than 2 months is happening . Paint is not tolerant of bathroom environment. This can be an issue with this particular finish of whitewashed walnut . I have spent extra money to remove and reinstall . Cabinets are not acceptable . Refund...
Read moreI have been searching for bathroom vanities, and this store has the best customer service out of all the retail stores I visited. Leslie is knowledgeable, honest, and sincere. She provided the pros and cons for each product category so I am able to make an educated decision prior to my purchase. The store does not look big from the outside, but you will be surprise what this place can offer. After Leslie understood my need and budget, she helped me refine my search in the store computer. Highly...
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