Knit One Stitch Too — Local services in Pennington

I had a very unfortunate situation occur with Knit One and Holly who works there that I feel should be shared. I signed up excitedly for a crochet class a month in advance. I was informed just days before the class that no one else had signed up. As I had already paid for the entire 4 classes I agreed to taking private lessons. I went for one lesson and did receive my crochet hook and yarn. Still not having used up the money I had already paid the teacher and I made a date to meet yesterday. Yesterday morning I had a dental emergency and although I was in pain and tried to call the shop which has no voicemail I was unable to get through until just after 11. I was calling from the dental office! That is how respectful I am as a teacher myself. I finally reached someone at 11:10. I explained my situation. Today I called to say again how sorry I was and I was told by Holly I was no longer welcomed in the store and that I would not be allowed to continue to take my class. She was very rude and said she was a small business and had to pay for the instructor. I said that was not true since I was paid in full and never got the service I paid for! What a terrible way to treat a customer. A few years ago I went there to learn how to knit and it was such a nice place to be. Today so shocked and upset me. Lastly, if the owner reads this I would like to suggest that she may call me to hear that there are two sides to this situation.

In response to Knit one stitch tool

I appreciate your response. Sadly, you have been sorely misinformed. I offered to speak with you because I believed you would want to hear my perspective with the situation that transpired. I believe you are trying to correct this situation. I do not make a habit of writing google reviews. But your employee or co-owner was so rude I felt I needed to stand up and say this is not ok. I work with woman daily who are beaten down through a non-profit. I am dedicated to helping woman feel their worth. I am very fortunate that I have rarely experienced this kind of treatment that I did that day from this person. It so upset me and made me feel this is not ok. Thank you for your refund although that was not what I was seeking. Next time perhaps asking what happened would have made all...

If you are ordering from the USA, be very careful when ordering from this company. Shipping fees range from NZ$71.72 to NZ$122.64 for Air Parcel Economy to Express Courier shipping options. As a result from a cost perspective, ordering yarn from the Knitstitch Shop is cost prohibitive for us in the USA. And, the company withholds from your reimbursement any “banking fees” allegedly incurred by Knitstitch to determine shipping...

They are very nice here, helpful, and didn't rush me out! I came rushing in just before close to get yarn for "Pussyhats" for my stepmother and her friends before we got hit with a big snow storm so I could get them done in time. I do wish they had a slightly more wide selection and I would probably be in here more, but their prices are competitive and they were all too happy to help me out with my needs. I do plan on...