Urban Furniture Outlet — Local services in Pennsville Township

Don’t let the prices fool you - STAY AWAY AT ALL COSTS.

I bought most of my living room furniture from this store - couch and dining room set.

First, I had issues with the couches. They were delivered without the legs and the journey to getting this issue resolved entailed getting on multiple calls with the associates and being bounced from one manager to the next. I was then asked to drive all the way to New Castle, DE from Philly to pick up the missing pieces at my expense because they don’t deliver outside a certain radius. I thought this was an interesting resolution because I was going to pay for something that wasn’t my fault. When I threatened to return the full set and get reimbursed that’s when the manager I spoke with at that time suggested to overnight these pieces at the merchant’s expense and sure enough I received them the next day. I understand that mistakes happen but I don’t think the customer has to pay for a merchant’s mistake let alone threaten you to return a product for you to do the right thing.

The more recent issue was with the dining chairs. When I picked up the dining room set the store only had 4 chairs available and had to order the other 2 chairs at a later date. When the chairs where available I made the trip to the location in New Castle to pick up the chairs. I didn’t open the packaged chairs for 7 weeks because I was in the process of moving. I didn’t to assemble something that I was going to disassemble and assemble when moving. Upon settling into the new place, I opened the boxed chairs to the surprise of a small tear on one of the chairs. Unfortunately, because “I didn’t read the 7 day store policy” to report any issues. According to the manager I’m basically stuck with yet again an issue probably caused from the factory and this time I’m screwed because I chose to open the box 7 weeks after pickup. We were now being referred to someone who can fix the chair as yet another resolution that’s meant to protect the merchant. A futile call with the general manager led me to post this review and just tell other unsuspecting customers to watch out.

I must admit everything else seems great when they are smiling at you and swiping your card but if you run into issues just brace yourself for the worst customer service journey of your life. Swipe your card at...

I leased a couch, and queen bed set from here. When I first got there, the service was wonderful. I was helped and greeted by Arieanna. We picked out what we liked, and finally brought it into writing. I was told if I financed it, it would be $1,498 in total. I was told I had SIX MONTHS to pay it off fully before they started taking out interest for it. I agreed, signed the paper work, and went about my days. Pick up was smooth, everything was good, until I finally put the bed together about two days later. The queen bed frame I received had only four planks. Which sucks holding the bed up. I had to buy wood from Home Depot to end up making my own.

That wasn’t what I was too concerned about. It was once my payments came into play, that I had a problem. They were taken out bi-weekly which I had no problem with. My first payment was taken out July 18th. I thought I had six months to pay it off, but in August realized I actually DIDN’T. If I don’t have my total paid off by October 16th, they are charging me interest. The total amount if I pay interest would be $3,498.98. Absolutely not. I am not paying all that money. I call Acima, because at this point, everything goes through them. They tell me I was signed up for the three month plan, which I was NEVER informed of, and that if I wanted a 7 day extension, that I would have to pay an extra $100 to get it. I would have never had an issue paying it off earlier, if I HAD BEEN INFORMED, but I wasn’t. My furniture is good for the amount of money I paid for it, but I just hated that lack of communication, let alone lies, I was told when signing up for financing. I just want to let people know to double check what you are getting told, and make sure that if they are giving you the six month option, that it actually is the six month one and not the...

I’m all for reviews so I hope this helps for anyone looking to purchase furniture at this place! This store had a big selection however, when we were ready to process our order my husband and I was bounce from one person to another and another. I’m all for teamwork! But I’m not for being rush into signing paperwork so they can make a sale. The last representative was very helpful but when we were signing our paperwork he told us to sign off for not wanting the warranty. Never were we giving the option for a warranty. We told him we were not signing the paperwork because we wanted the warranty added! We were advised that when we came back to pick up our product we can add the warranty with no issue. A few days later our product was ready for pick up. My husband went to pick up the uhaul, and went to pick up our product. As my husband was on his way. I was at work calling The store wanting to speak with the last representative we were working with. Was told he was busy and I can leave a message. Haven’t heard back so i called again. Left another message. And again. Was told the representative was working on it. (So I thought) my husband came home and told that he had to pay an extra $200.00 for the warranty rather than that being place on our lease agreement! BUT WAIT THERE MORE! So it’s Friday late evening and the store was closed. I called Monday morning and ask to speak with a manager. Filled him in on the situation and basically he told me there isn’t much that can be done. ( in my head i said REALLY?? That’s how you run a business? ) i was then told if he can call me back because He was working with a customer and now the customer is staring at him and he wanted to look into this further.. Wait what?!! I’ve never heard back from this...