Dillard's — Local services in Pensacola

Extremely disappointing experience! Spent over $500 in-store for my hubby, then tried to purchase 2 pairs of pants for myself on the way out , I realized that one pair was defective as I was checking out. To make matters worse, when the sales associate tried to order a replacement, the system insisted on charging me more than the marked price, not the mark down price we talking about over $100. We waited OVER 1 HOUR for the assistant store manager to work on approving a price override, but they never bothered to come downstairs. I was then told to just buy the pants online instead of waiting for the issue to be resolved in-store!

The best part is that those pants were actually cheaper online than in the store! Watch them price tags!!!!

When I insisted that the assistant manager should come and assist so I could show her the errors on pricing and the defective item, I was told in a very rude manner by one of the supervisors that she was "helping another customer." Are you kidding me?! I'm a customer too, and I'd been waiting for OVER AN HOUR! It's unacceptable to prioritize one customer over another, especially when I'd already waited so long. Let a supervisor handle it and do something besides ignoring the world! Maybe an apology? Nothing!!!!

What's even more concerning is that this isn't an isolated incident. I've noticed a trend where the store manager and assistant manager rarely interact with customers directly at this specific location!!!! Instead, they rely on sales associates to handle issues and simply respond via phone calls, never bothering to show up in person. This lack of personal involvement and customer care is shocking and unacceptable. I wonder if Cooperate is aware of this unprofessional behavior/work ethic! Even an AI could have done better!

That's it, I'm done! Lost a loyal customer here. From now on, it's Macy's for us and all other stores from all over! It's unbelievable that a store could be so indifferent to customer satisfaction. Goodbye Dillard's!

No pictures left everything...

The salesladies at Dillard’s in Pensacola are some of the kindest and most helpful sales people whom I have encountered. I genuinely feel cared for when making a purchase there.

I live in Foley, AL, and only recently branched out my shopping to Pensacola. I’m 77, fit for my age, and am normally able to keep my sense of direction, but yesterday had a very disorienting experience at Dillard’s. Trying to increase my understanding of the the mall layoutI, I approached from a different direction, parked in a lot which I thought I recognized, and proceeded to spend more than an hour wandering the aisles and making a few purchases.

When I began to tire, I started trying to figure out which entrance I’d come in and suddenly realized that the many (4 or 5) outside exits did not have names. That is, there was no identification over the exits to indicate whether it was north, south, along a certain street, or some other identifier. I finally asked a clerk for help and she graciously explained that sometimes she feels more like a traffic cop than a salesperson, as the lack of signage makes for frequent confusion.

Dillard’s Pensacola, you have a problem! Please place identifiers over all outside doors and place small directories of the store at the entryways. If you feel that this isn’t in your budget, please forward this message to your corporate office; perhaps they could help.

Thanks for your consideration and congratulations on assembling such a great team of...

The nicest department store in town. I come here to buy luxury or high-end cosmetics, and I'm glad that they've expanded their offerings. However, my experiences here are far from pleasant or luxurious and always leave me wondering why I don't just shop online directly from the companies. The last time I bought a Dior lipstick here, the clerk proceeded to sling the box causing the lipstick to fall ON THE GROUND AND CHIP, but he had me put it back in the box and pay for it anyway. I didn't want to cause a scene, so I accepted, but honestly, I shouldn't have. That's unacceptable.

The time before that, I waited 15 minutes in Shiseido to be acknowledged while associates stood around chatting and occasionally glancing in my direction. When they finally deigned to send someone my way, I spent $300, and received no samples, no nice packaging, nothing but the items I paid for tossed into a Dillard's bag. I'm not made of money. I go to Dillard's to escape my own crummy life and spend my hard-earned money to temporarily feel good, but the way I've been treated while shopping here is more of a punishment rather than a bit of pleasant escapism.

I'd rather buy directly from companies or other retailers who offer better...