Helzberg Diamonds — Local services in Pensacola

My husband purchased the warranty with my wedding ring, which includes resizing. I took it to have it resized last summer and they almost ruined my ring. The manager told me they didn't think it could be repaired and said they would replace it, but they didn't have anything comparable. I was obviously pretty upset, told her I would be mad if I didn't get my ring back, and instead of understanding and an apology, all I got was "It's not my fault." They sent the ring to a master jeweler and it was there for over a month. I never got updates that I was promised, I had to call them and push for info. I broke down crying at one point because I was so frustrated and just wanted my ring back and still, throughout the entire experience, I never got a single apology from anyone in the store. The manager was "nice" enough to let me know how weak my ring was at one point though, by telling me that even if they COULD fix it, the metal was weakened and they wouldn't be able to take it from a size 7 (what they were supposed to size it to) back to a size 9 in the future. Really!? I didn't ask anything about that, but thank you for letting me know that if I gain a bunch of weight back, I can't get it resized. She could have just said it wouldn't be able to be resized again without mentioning/presuming I would go back up to my previous size. I did eventually get my ring back, which is the only positive thing I can say about the situation, but I was told it looked "beautiful" and at a glance, it does, but if you look close there are knicks and flaws in the metal now. I no longer have any trust in this company and will never purchase anything from them again. And all of this could have been avoided if I'd received just a little bit of empathy and an an apology. I realize people make mistakes but they should know they are dealing with items thay are very sentimental to their customers. Emotions are involved, and you should be sorry when you tell someone you likely ruined their wedding ring even if you didn't physically do it, especially as a manager, on behalf of the company you're...

I recently had the pleasure of purchasing a ring from Kay Jewelers, and I must commend three associates for their outstanding service throughout the entire process. From start to finish, Angela, Fred, and Heather went above and beyond to ensure I found the perfect ring and had a memorable shopping experience.

Firstly, I want to express my gratitude to Angela. Her extensive knowledge of diamonds and gemstones was evident as she patiently guided me through various options, helping me understand the intricacies of each choice. Her attention to detail and genuine interest in fulfilling my preferences truly stood out.

Next, I would like to recognize Fred. His warm and friendly demeanor immediately put me at ease, creating a comfortable environment to explore different designs and styles. He listened attentively to my preferences and provided valuable insights, ultimately helping me find a ring that exceeded my expectations.

Lastly, I want to highlight the exceptional service provided by Heather. Her professionalism and expertise were remarkable, as she skillfully addressed any questions or concerns I had, ensuring that I felt confident in my purchase. Her dedication to customer satisfaction was evident throughout the entire process, making it a truly enjoyable experience.

Overall, I cannot praise Angela, Fred, and Heather enough for their exceptional service at Kay Jewelers. Their commitment to excellence and genuine passion for their work made my ring shopping experience truly memorable. I would highly recommend their services to anyone seeking a personalized and enjoyable shopping experience at...

Patience is an understatement when it comes to Mrs.Angela. I went to Jared’s, Kay’s Jewelry & Zales and honestly felt rushed or judged for asking questions. I mean wouldn’t you want to know if what you are buying is 10k or 14k? or if someone could explain to you what the difference is with diamonds that are lab grown or earth? She took over an hour to help me make the best decision.

I was very hesitant on buying the ring my mom and fiancé wanted. I wanted it because they wanted it. But I was in love with another ring. My fiancé being the sweet man that he is went behind my back and bought me the ring he thought I loved AND his ring, not knowing that I had bought his ring 30 minutes prior.

In a panic I called Mrs.Angela and told her that I had already bought a ring and she told me she’d reverse everything. I came in the same day and she was able to help me pick out the ring I wanted and loved in replacement.

I honestly can’t thank her enough. What seemed like a nightmare became a relief. Knowing that not only did my fiancé get the ring he wanted but I too got the ring I wanted and loved.

Please visit her if you’re looking into getting engaged and married. She won’t rush you and she’s very understanding of YOUR wants. Thanks again, I hope you’re still here when we decide to get the 2nd part...