Clothes Mentor Peoria, IL — Local services in Peoria

Two days ago, I purchased a pair of (used) tan suede high-heeled booties for $25 to wear to an upcoming event. I noticed on the receipt, it said, "Clothes Mentor Return Policy: Returns accepted within 7 days of purchase, with tags attached and receipt present. In store credit only. Non-apparel and sale items are not returnable." I thought that was fine because if I decided against the shoes, I could exchange them and buy something else.

Today, I found a nicer pair of (new) black leather booties at DSW down the road for pretty cheap and bought them. I then went back to Clothes Mentor to find out that tan suede high-heeled booties I got there are considered non-apparel items(!) and they would not return them for store credit--even though the tags were still on the bottom of the shoes and they had not been worn... and if they'd accepted my exchange, I'd just be buying other things from them.

Over the years, I've gotten more and more disappointed with Clothes Mentor. The staff turnover is high, I either see Sears or JCPenney's labels mixed in with high-end designer stuff and all overpriced. When things do go on sale, my size is always picked over. Today when I pulled up to find that they would not exchange the shoes I bought 2 days ago, there was a U-Haul packing up the Plato's Closet store next door. This is bad for Clothes Mentor as they do get a bit of crossover business. I can see that this store in Westlake will keep...

I have never had an issue finding clothes when shopping at clothes mentor but almost every time I bring anything in to sell they won't buy any of it starting that they only buy current styles. I honestly don't think that the people working there know what current styles in clothing are because there are several things I brought in that I bought within the last year that were brand new and had never been worn or had been worn only a few times. I had brand new pairs of shoes that had been worn once or not at all that they had no interest in that in positive would sell well add I work in retail and know they sell well at the store I work at. I also brought in some fabulous formal dresses that they could probably sell for a good amount of money with prom coming up soon, one of these dresses still had the tags on. I think their merchandise at the store is just oversaturated and they look at clothing to appease people and don't take anything that people bring in. I also told the lady at the counter I didn't need help carrying things to my car but she grabbed my bags and followed me anyway. They're rude about the way they deal with customers who are trying to sell their merchandise and have bogus reasons for why they don't want your shoes...

Truly one of the worst selling experiences I have ever experienced. I’ve done business with platos closet before and I usually get somewhere between $100-200 and they buy a lot of my stuff. I have some more upscale clothing that I bought for my first real job that no longer fits me, so I decided to try out clothes mentor. The woman who checked me in was very friendly, but the woman who checked me out was rude. They didn’t take any of my items even though they were all less than 2 years old. They said they were not spring and summer clothing, older than 2 years, and they were no longer in style. I’m sorry, but how do dress pants from Black House White Market go out of style? How are dresses not spring and summer items? Everything I brought in was in perfect condition and less than 2 years old. The woman who checked me out was wearing a tie-dyed tshirt, so I honestly don’t think the staff has any sense of what fashion is or what items are in style. I was very disappointed and will never be doing business with them again as a seller or a buyer. It’s one thing to not purchase any of my items, it’s another to be...