Marks Fleet Supply True Value — Local services in Perham

I’ve always gone to Mark’s Fleet Supply specifically for chicks. It’s the only reason I shop there, and until now, it’s been worth the drive—especially since they usually offer a better variety than other stores in the area. A few of my favorite flock members came from here.

However, my most recent experience was incredibly frustrating and disappointing. I called on Sunday to ask if they had silkie chicks and was told no, which is fine. I asked if more would be coming in and was told I’d need to speak to Brenda about that. I left my name and number for her to call me on Monday. She never did.

I followed up on Tuesday and was again told Brenda was busy, but that she’d call me back. She didn’t call Tuesday… or Wednesday… or Thursday. On Thursday, I called again and again asked about silkies. Same story: “You have to talk to Brenda.” I explained that I’d already left my info twice with no call back. The employee apologized, took my name and number again, and mentioned they had Polish chicks in stock.

So we drove all the way from Verndale to Perham only to find out that while there were plenty of chicks on display, none were actually available to purchase. The only options were turkeys or meat birds, which we didn’t want.

I ended up speaking with a manager about the entire situation and suggested that, at this point, delivery would be the only way to make up for the time, gas, and repeated miscommunication. Will that happen? I’m not holding my breath. But I hope this review puts them on notice.

If you’re going to run a chick program and tell customers to “talk to Brenda,” then Brenda needs to call people back.

UPDATE: Brenda finally called me — five days and multiple messages later. Instead of offering a genuine apology, she got sassy and basically told me I should’ve had more patience because she's "so busy." She also told me she didn’t feel urgency to return my call because they aren’t expecting silkies until June.

What she didn’t know (because she never called me back) is that I had a broody hen ready now — not in June. Timing mattered, which is why I followed up so many times. A simple one-minute phone call earlier in the week could’ve saved me 4.5 days of waiting, unnecessary follow-ups, and a wasted trip.

This whole thing wasn’t just about chicks—it was about basic customer service and respect for people’s time. If you're going to tell customers to wait for “Brenda,” then Brenda needs to make returning calls a...

The employees I dealt with weren’t much help, and I had to stop in for emergency trailer lights, the trailer I picked up didn’t have any working lights and I was unable to fix the lights so I was looking for the magnetic lights. They did not have them. Not a huge deal but the help I got was literally just another pair of eyes looking in the wrong aisle for 40 seconds and saying “Nope don’t got em.” All the whole having NO idea what magnetic trailer lights were grabbing random lights asking “Is this it?”. No checking inventory, nothing like that.

The other thing that really irritated me was that’s there was a 10 pack of Delphi universal top post battery terminal clamps. The price said $2.49 right on the tag and it said “10PK UNV-BATTERY-TERMINALS”

Well when I brought it up to the counter to be rung up, she scanned it 10 times, so I told her exactly what the tag had said and she refused to honor the price stating it was PER terminal and not for the package.

Well after debating who was in the right she eventually just rolled her eyes and used the excuse of “We’re closing soon so either buy the 10 pack for $25 or leave.”

I’ll never be stopping back in here again that’s...

Have had the worst experience with Marks fleet supply rentals in Perham, MN. Rented a piece of equipment that leaked oil and was given the wrong insert for the machine to fit our pipe. Brought the machine back explained that it did not work properly for us and they did nothing to accommodate us for the machine not working for us. Picked the machine up in the morning the day we were going to use it and the lady informed us she was unsure herself how to use the equipment and therefore they still did not give us any instructions for the machine, but marked off on their “sheet” that she told us how to use the piece of equipment. Also told us we should have called to report the oil leak and equipment not working, however we used the equipment after their store closing time of 7pm during the week days, therefore returned it right away the next morning and still blamed us for not reporting the issue, they told us we should have called and left a voicemail about the issue. Very disappointed in their customer service. Would not recommend renting equipment from them as they will turn everything...