Carter's Collective — Local services in Petal

It has taken me some time to write this, but I have to unfortunately not recommend Carter’s. In the last 2 months, I experienced a miscarriage which led my husband and I to create a ring for our daughter that I loss. I went to several local jewelers to get ideas and explore options and I was so disappointed with my experience with Carter’s. They are professional and kind, but what lacked for me was the genuine sincerity with anyone that I worked with. My husband and I plan to use the gold from his wedding band to create this ring and they looked at me and asked if I was even sure I could use the gold from his ring for our daughter’s ring. I was shocked as if I was being treated that it was fake gold. As soon as I walked in, I was just another number. They asked me questions that no other local jeweler asked, such as what was the most important thing to me in this ring and if I was willing to give up how good it looked for cost and things of that nature. I kept explaining to the gentleman that the most important thing to me is the ring to honor my daughter’s memory. I was a week past losing my daughter and still very emotional, and my emotional creation was treated just as a business transaction and really lacked the heart that I needed. They asked me if I had shopped out any other place and wanted to know the prices that other Jewelers gave me because they said that they would probably be about the same price. It was literally all about money. Another local jeweler absolutely earned our business because they cared about us and our story and genuinely put heart into the design and development of this beautiful ring that I now have so our daughter’s memory will continue. Carter’s even had my information and number and said they were going to give me a call later that day with more information because I was having to run out the door. The entire experience took way longer than it should from unnecessary questions, having to get another employee to help, and then I was left sitting at a table while one of their employees spoke to the jeweler on if they could use the gold for my husband‘s ring for over twenty minutes. No one ever followed up and called me. I am a mom of three kids and had all three of my kids with me that day, and I truly felt that they did not want my money and really treated me as if I was too poor to shop there. Disheartening and disappointing is what I use to describe to everyone my experience here, and I truly will never return. There are two really amazing local Jewelers that I would recommend...

I started my management career over 30 years ago in retail management. I learned the difference between good and bad customer service real quick. I have been a Carter’s customer for about a year now. I have always dealt with Riley. She always made me feel good spending too much money on the merchandise there. I always left happy, satisfied and broke. I was in there yesterday to pick up 3 pendants that I had Carter’s make for me. I spent around $1800.00 this go around. When I went in yesterday, Riley was not there. I walked around for about 15 minutes before anyone acknowledged my presence. A little young girl with glasses waited on me. I told her I was there to pick up my pendants that Riley called me and told me where ready. I really can’t tell you exactly what it was but I left there feeling like the most unappreciated customer on earth. They had some kind of spin the wheel discount promo going where if you purchased something you got to spin the wheel. I just dropped $1800.00 and the girl refused to let me spin the wheel. She told me I had to make the original purchase that day to spin the wheel. I guess swiping my card for $900.00+ dollars that day didn’t count. Riley always had a certain character to her that made me feel like I was the only customer they had. The girl I dealt with yesterday made me feel worthless. Needless to say I will take my money somewhere that appreciates it. Riley, keep up...

I went in to get 2 rings cleaned for my Father In Law who had passed away this am. He wanted to have them on for the visitation. I no longer live here so I didn’t know where to go. While driving I saw this jewelry store so I stopped and asked just to have these rings cleaned. The staff was SO friendly and kind. They asked if I wanted them cleaned or deep cleaned. I opted for a deep clean since I wanted him looking his best for the funeral. They said it would take a few days for the deep clean. I had to just get a good cleaning since I needed them sooner than that. I explained my situation so the agreed that a cleaning would be better and I can always bring them back if I wanted to get a deep clean. As the day went on they finished and I went to pick up the rings, as I went to pay that said it was taken care of… These ladies, who do not know me paid for the cleaning. I live in Tn but when I am in the market for any piece of jewelry I will come back home to Hattiesburg/Petal to shop at this store. I broke down once I got in my truck to leave. At this moment, dealing with death and sadness I was overwhelmed with happiness that someone that didn’t know me would be so kind. Thank you ladies, I...