Mobile Kangaroo - Apple Authorized Service Provider — Local services in Petaluma

Worst experience i've ever had with a repair shop; Cannot believe they are allowed to touch apple devices let alone put "apple authorized" on their building.

Brought my Macbook Pro in for a logic board replacement. Took them 3 weeks to "fix". upon first using it I found the serial number wasn't updated meaning no iCloud access, the keyboard backlight wasn't working, the right side speaker wasn't functioning, and the bottom panel was missing a few screws. Also noticed a few scratches on the lid and a dent on the i/o panel, appears it fell off their work bench. Brought it back to have these issues taken care of and got a call another 3 weeks later saying they cant fix those problems unless i want to pay for it. They wouldn't buckle on the backlight and speaker but did buckle on the serial number and screws. get another call two weeks later saying its all fixed and ready to go. Get there and sure enough the serial STILL ISN"T UPDATED. I spend two hours waiting in the shop for them to try and figure it out but finally leave. Week and a half later I get another call saying i'm signed into iCloud and its all set to go. Pick up the laptop and what do you know its still not updated. I throw a massive fit and tell them this is ridiculous and their response is that I need to purchase a new logic board because the serial number for this one must be corrupted. I storm out of the shop, go home, call apple, file a complaint, get on the phone with support and within an hour I have my serial number updated in the system.

NEVER WILL I...

Pretty disappointed. Went in on a Monday, with a broken back glass on an iphone. Had to pay $35 for diagnostics, but was told it would be deducted form the repair. OK, fair enough. Then, was told the part would have to be ordered, and would take 1 to 3 days. Also OK, except I have to fly overseas on the following Monday, and they aren't open on the weekends. So, take a chance. I pay the charge for the parts and wait. Thursday rolls around, no call or message, so I call them. Am told the parts aren't here, maybe on Friday? I said I am flying out Monday, so if it doesn't come in can you hold it til I get back. Here comes the good part...no, they cannot hold it. Apple has to have the replaced part back quickly for some reason. So, here it is Friday, no word from the technician, and no reply to my voice mail. According to what I was told, I am now out the diagnostic fee PLUS a 20% re-stocking fee on the part they didn't deliver in 1-3 days. So, theoretically, I will get an 80% refund on the part, and only be out around $70 on this deal. Lesson - Go to the apple store, which I will do this weekend (because they are open on the weekends.....and have the part in stock...and don't charge for diagnostics). Obviously I will not be using this...

Had one of the worst experiences here about two months ago. I took in my MacBook Pro with Retina to have the battery replaced. This includes taking the whole lower case off and replacing all of the parts with a new one. I left it there for 5 hours when they said it should take 1 hour. When I went in to get it they told me that the battery could not be put in because it would not hold a charge. I then found out they were using a third party battery and had tried to pry out the old battery. I was assured multiple times prior to having them attempt to repair my device that this was a certified repair and exactly what apple would do. Turns out they will order third party parts, call it a certified repair and most people would not know. They also charge more than going to an apple store. I took home my computer and removed the underside to see all sorts of pry marks and a battery that was bent in half in several places. When I took it to the apple store they noticed the track pad was also not working correctly. I'm not sure how they are certified to repair Apple products but I would not take your product to...