James Avery Artisan Jewelry — Local services in Pharr

Stopped by for the promotional free bracelet with the purchase of two charms. I was also there to pick up another bracelet that was being cleaned. Handed the employee my receipt for the bracelet i was picking up and while I waited for her to get my other bracelet I asked what bracelets were part of the promotion. She stated they were in the corner and walked away. I went to look and when I was ready to tell her she did not move from the front counter. I was not aware that someone was to write down on a piece of paper the items you wanted and then take it to the front where the cashiers then get them for you. Seeing as though there is a variety of charms it’s hard to tell the employees which charm you want from the front counter. I thought since she approached me and asked if I needed help, she was going to be the one to help me and that was not the case. They have many cashiers but I only saw one lady going and writing down the charms the customers wanted. If you can flag her down you have a chance at not...

Went in for the charm event with my daughter, this was her first james avery bracelet and she was so excited. We were "assisted" by Denise. She called us up to the desk, but immediately ignored us. She was distracted by a young lady who came in to sell crocheted items, she left us standing there until she was ready to assists us, then seemed irritated with us and rushed us to make decisions. We picked up the bracelet a couple of days later, I was not able to catch the associates name, but she was very rude as well. She gave my daughter her bracelet in a plastic zip bag and was annoyed when I asked for bag and box. She asked , asked"do you want tissue too??" I have shopped at other store locations and I will not be returning to the Pharr store. Management should really hire people who are passionate in sales, customer service, and fine jewelry. Very disappointing experience for my...

I went to James Avery in Pharr to purchase a gold cross necklace for my wife. I had such a wonderful experience with Denise, the salesperson. From the moment I walked in, I was greeted warmly and felt completely at ease. The staff was incredibly knowledgeable and patient, taking the time to explain different options and answer all my questions. Their selection of pieces is stunning, with everything from timeless classics to unique custom designs.

What impressed me most was the attention to detail and genuine care she put into making sure I found exactly what I was looking for. The quality of the craftsmanship is exceptional, and I couldn’t be happier with my purchase. It truly feels like a piece my wife treasure for a lifetime.

I highly recommend James Avery to anyone looking for beautiful jewelry and outstanding customer service. I’ll definitely be returning for future...